Communications Representative, Principal (Customer Care) - San Francisco, CA

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POST DATE 9/1/2016
END DATE 3/30/2017

Pacific Gas & Electric San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Min Salary
Max Salary
Salary Unit
per month


CompanyPacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. Based in San Francisco, with
20,000 employees, the company delivers some of the nation's cleanest energy to 15 million people in Northern and Central California.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues
and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status,
marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.Department OverviewThe Corporate Relations function develops, executes and oversees a
broad spectrum of strategic communications initiatives, provides communications counsel and support to all lines of business, and manages the corporate branding program at PG&E.Position SummaryThe Communications Representative, Principal will
provide strategic development and implementation of both external media and employee communications for PG&E?s Customer Care organization. This includes developing relevant messaging, serving as a company spokesperson and driving the execution of the
department?s integrated communications plan. The position is responsible for building relationships with Customer Care leadership to seek out PG&E?s latest
advancements in technology, system upgrades and other proof points to help tell PG&E?s progress
story to the media and employees. The goals for this individual will be focused in these key areas: proactively engaging with media outlets (local, state and trade) to garner news coverage of PG&E?s Customer Care team, development of written materials such as
employee communications/speeches and articles, and driving engagement and awareness of the company?s
vision and strategy among its employees.

The ideal candidate is:
? An excellent writer and communicator who is committed to simple, clear and
creative ways of communicating.
? Able to find interesting ways to make the messages of an organization more human and engaging.
? Experienced working with the media at many levels (local, state, national, business and trade).
? Able to develop
communication plans, launch and lead communication initiatives.
? Comfortable and effective at working with people across all levels of the organization, including senior executives, managers and field-based employees.
? Must have the ability and
willingness to be on-call, including on nights, weekends and holidays, as a member of the emergency response team.QualificationsMinimum:
? 10 years of experience in corporate communications (in-house and/or agency).
Bachelor's degree in Communications or related field, or equivalent work experience.

? Excellent written and verbal communication ? a good storyteller who can quickly and succinctly develop speeches, messaging, employee
communications, etc.
? A demonstrated ability to develop and executive integrated communications strategies.
? Proven track record of success writing for and providing communications support and counsel to executives.
? Proficient with Microsoft
Office (Word, Excel, Power Point)
? Strong business acumen, preferably combined with a knowledge of energy and environmental issues.
? Media relations background and previous experience serving as a spokesperson for a company.
? Experience developing
content and managing communications through multiple delivery
channels (web, print, video, social media).
? Ability to work in a fast-paced en