Community Engagement Manager

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking Boise, ID

Boise, ID
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


* Community Engagement Manager***In this role you will lead the definition and implementation of the HP Social Media Support engagement and event strategies to deepen engagement with HP top forum contributors, cultivate and recruit future experts, and incent participation of other community members and visitors in the support forum and other social support communities. You will work closely with the Global Community Forums' Community Managers to define activities that meet these objectives oversee execution of these activities.You will design and drive short- and long-term plans to build relationships and deepen engagement with registered users, top community contributors, employee contributors, and other community members as they look for and provide answers to HP product users in the HP Support Community and other 3rdparty social support communities. Your focus will be on working with the different regions to engage their experts, develop and recruit future experts to drive participation on the community, providing a world-class support community experience. You must be a natural relationship builder and a results-oriented individual who understands the dynamic of online communities & social media support and how to engage community members. You must have a strategic vision and be a 'big picture thinker.' You must be a team player who can inspire and collaborate with colleagues at all levels, as well as with our customers. You are passionate about online communities, social media and understand the impact that they have on the HP brand, customers, and the HP Service and Support organization.Responsibilities for
* Engagement and growth
* include:* Design and execute online programs that increase community participation from customers of all experience levels* Work with Community managers to strategize and define incentives that reward top contributors* Work with Community Managers to adapt each program to suit regional, country customs, and cultural norms* Work with designers, consultants, and developers to enhance the ranking/reputation system so that visitors can easily find the best answers in the community* Evangelize the customer's perspective, always thinking about how to improve their experience* Identify community trends and quickly act to amplify or course correct as needed* Collaborate with marketing, commerce, legal, HR, agencies, regions and other HP stakeholders on ways to increase community engagement and to demonstrate the value of the community* Track and report on the performance of the Ranks & Reputation, Engagement, and programs, highlighting successes and course correcting as necessary* Lead the expansion of the ranking/reputation system into new regions and applications as necessary* Qualifications
** 3 - 5 years of primary experience in product management, Social Media and Community Management, online reputation systems, gamification, community in person events, behavior design, or a similar field.* 3 years' experience in community management or/and social media, with a demonstrated track record of driving business outcomes in online communities and social channels* A solid track record of improving business results (growing experts, growing register users, growing in online communities, social media, or social games.* Proven ability to lead global virtual teams with a history of cross-functional program management* Ability to work with global teams and adapt programs for cultural & regional differences* Demonstrated ability to influence colleagues* Demonstrated ability to think strategically while able and willing to dive deeply into community engagement tactics*** Knowledge & Skills
** Demonstrated ability to lead and inspire people, develop relationships across organizations, and accomplish goals under pressure situations; strong negotiation and influencing skills.* Good knowledge and understanding of Social Media channels (i.e. online forums/communities, Facebook, Twitter, Pinterest, Blogs, etc.)* Understanding of trends in social media, consumer technology, support, and web self-service* Proven project / program management and change management skills.* Solid understanding of business planning methods and business acumen.* Ability to exercise independent judgment and decision making.* Ability to analyze trends and results, to track goals, and use that to drive engagement and improvements in the Forum.* Strong interpersonal skills; ability to work as part of a team* Ability to interface effectively with multiple levels of the organization and functional disciplines* Strong analytical skills and demonstrated prioritization and decision making capabilities* Strong technical skills and an ability to quickly learn and master the Lithium software platform* Strong writing skills and the ability to modify tone as needed to be relevant to the audience. Also the ability to write for a global audience with attention to choosing words wisely.* Likes to be connected with the people and with the Community; likes to create relationship with others in the team and outside* Domestic and international travel may be required*
* Job:

* Services
* Title:

* Community Engagement Manager
* Location:

* Idaho-Boise
* Requisition ID:

* 1501186
* .