Computer Field Service Technician - Break/Fix Job

Job Description

Job Title:Computer Field Service Technician - Break/Fix
Job ID:257457
Location: US-North Carolina-Raleigh
Full/Part Time: Full-Time
Regular/Temporary:Regular

Day to Day Work

Day to Day Work

Respond to technical service requests at client locations on enterprise-level servers and storage platforms at client locations in the Raleigh / Durham / RTP, NC area. Candidate must have hardware experience to support a variety of vendor server, mass storage, desktop, core legacy and networking devices. The candidate should also be knowledgeable on various Microsoft operating systems and desktop applications. Majority of assigned daily tasks are service events related to strategic partner accounts enterprise server, network storage appliances, network communications equipment etc.

Key Responsibilities

Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/networking product and configurations at customer sites. May diagnose and resolve product performance problems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services or problem escalations.

Technical and Behavioral SkillsMust have GED or High School Diploma2 or more years of experience in a field service support roleBackground investigation and drug screen requiredMust have valid drivers, license and reliable vehicle with appropriate insurance (required)Proficiency in Windows operating systems, Microsoft Office softwareAbility to troubleshoot and repair enterprise-level software and hardware issuesExperience communicating with enterprise-level clients excellent communication skills required.A+ certification requiredCisco, Dell and EMC certifications are highly desiredMust be available for after-hours on-call rotationMust be available for varying shifts on a rotating basis.