Concierge - Private Residences

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POST DATE 9/9/2016
END DATE 10/9/2016

Four Seasons San Francisco San Francisco, CA

Company
Four Seasons San Francisco
Job Classification
Full Time
Company Ref #
hc.6E92CF2602E935A9
AJE Ref #
576128241
Location
San Francisco, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
By joining the Four Seasons Hotels & Resorts team, you can see why we've been named by our employees to FORTUNE magazine's list of the "100 Best Companies to Work For." Four Seasons is one of just 13 organizations to have the distinction of being recognized every year since the list's inception in 1998 -- 18 YEARS! Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City's Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues. We are actively searching for an experienced and energetic individual to join our team as a Residences Concierge at Four Seasons Hotel San Francisco & Private Residences! The Role - Overview The role of the Residence Concierge is to respond to a wide variety of resident requests by accurately assessing the residents needs and then adding personal recommendations and touches to achieve maximum resident satisfaction while complying with all Four Seasons policies. Essential Functions This list is not all inclusive and should only be used as an overview of all actual responsibility. · Handles all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. · Resolves resident complaints; assists residents in all inquiries in connection with residence/hotel services. · Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices. · Utilizes software programs such as BuildingLink and HotSOS to accurately input special arrangements (i.e. Engineering, Housekeeping requests) the Resident has made and to assure proper billing. · Processes packages, faxes messages and mail in an accurate and timely manner; stores and retrieves resident items. · Manages and provides security in regards to all vendor/contract relationships, including scheduling and residence access. · Assists residents with delivery of parcels and parking/retrieval of vehicles. · Assures desk collateral and vendor information including: restaurants, museums and local attractions are current and up to date. · Keeps informed of events available in the city and keeps close contact with vendors in order to provide transportation, ticketing and reservations for residents. · Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. · Works harmoniously and professionally with co-workers, supervisors, and outside contacts. Qualifications & Experience · At least two years of college preferred. · One to three years of concierge experience in a luxury environment. Previous Four Seasons Concierge experience is preferred. · Reading, writing, and oral proficiency in the English language is required. · Must be able to multi-task and have the ability to manage priorities with a high attention to detail. · Must be able to work a flexible schedule (mornings/nights/weekends). If you are interested in applying for this position, please log into your account and attach your resume and cover letter in Word and/or PDF format. Click on the link to learn more about Four Seasons Hotel San Francisco: http://www.fourseasons.com/sanfrancisco/ If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the Human Resources Department at 415-633-3465. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf