Summary To assist guests with the luxury need of guest service in a respectable lounge atmosphere. Essential Duties and Responsibilities Include the following. Other duties may be assigned. - Assist guests with their food and beverage needs while in the concierge lounge. - Have knowledge of local areas, e.g. social, cultural, historical, and physical attractions as well their location and hours of operation. - Be familiar with all hotel facilities, hours of operations, locations, daily and weekly events. - Be knowledgeable of the local restaurants and theater/musical productions. Make reservations for such as well as tours requested. - Know the following and offer such tot he guests airlines, auto rental, transportation directions, office services, and beauty/barber establishments. - Provide services of bonded baby sitters and reputable athletic clubs, and provide information and reservations for such. - Know how to send faxes. - Each associate is expected to carry out reasonable requests by management that the associate is capable of performing. - Each associate will be required to follow the rules as found in the Marriott/Concord Hospitality Handbooks. - Stock/prepare the lounge for the AM shift. - Must learn the PBX functions. - Must attend the Service Excellence Class and obtain an 80' or higher in observations. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.