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Conference Support Specialist
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Working at PGi, you become part of a team that has fun together. We work hard, and we play hard. We always keep our customers top-of-mind, but we never forget our peers or our communities. Our hearts are enormous, and we never seem to run out of time or energy to help those in need. Our associates work with more than 20 different community service organizations throughout the year.
We take care of our associates and help them grow with a robust training program. 94 percent of our management team started at an entry-level position! Plus, monetary awards and recognition programs acknowledge those who live out our Core Values.
Top all this off with catered lunches during busy peak season, and we can boast a 96 percent retention rate. If our culture sounds like a good fit for you and you’d like to see these words in action, apply here.
PGi is a global leader in virtual meetings. For 20 years, we have innovated technologies that help people meet and collaborate in more enjoyable and productive ways. Every month, we bring together over 15 million people in nearly 4 million virtual meetings. Headquartered in Atlanta, PGi has a presence in 24 countries worldwide. For more information, visit us at http://www.pgi.com/
The Conference Support Specialist acquires all skills to provide quality service to customers by answering incoming client lines, handling their requests, and moving them to the proper service location or audio conference call. The Conference Support Specialist provides support to high level executives and professionals on a daily basis. The Specialist is well prepared, confident, and multi-tasks while maintaining high quality customer service. The Conference Support Specialist may be called upon to assist in solving last minute technical, event, planning, or event coordination issues. The Specialist also presents a professional demeanor at all times towards clients, other associates, and management.
Note: Answering lines effectively is a basic, fundamental skill of the job. Each Specialist is required to become proficient at this level and then progress in a timely manner to a Senior Conference Support Specialist level based upon business need.
High school diploma or equivalent
6 months of complex customer service or contact center experience (2 years of experience preferred)
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