Consolidation Underwriting Manager

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking Worcester, MA

Worcester, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Consolidation Underwriting ManagerJob ID #:
8303 Location:
Worcester, MAFunctional Area:
Underwriting SBU:
27102 - Commercial Lines OtherPosition Type:
Full - Time Education Required:
Bachelors DegreeExperience Required:
5 - 7 Years Relocation Provided:
Job DescriptionWhere Great People Build Successful Careers.The Hanover is seeking a Consolidation Underwriting Manager to join our growing Small Commercial Underwriting team in our Worcester, MA office.Position summary:
Responsible for the management of formal Small Commercial Consolidations. Must effectively execute deals including balancing a portfolio approach with the need for effective underwriting. Partners with both the field and the agency to ensure all parties meet stated goals and expectations. Manage and develops a team of Underwriters responsible for the day to day processing of the deals.Responsibilities/Essential Functions:
- Conducts regular triage of deals with Underwriters- Scrubs potential target lists and provides feedback on the quality of the opportunity- Leads consolidation kick off meeting with agency personnel- Monitor deal mix and proactively manage to ensure book aligns with agent and underwriting expectations, and overall Small CL strategy- Attends and monitor regular communications meeting with agents. Partners with each agency point person to ensure we convert competitive quotations- Provides review of underwriting results with each individual underwriter to ensure proper balance between transactional underwriting and portfolio strategies- Manages GTU and LOB mix- Handles referrals and provides technical direction and coaching to staff- Provides deal assignments, written authority grants and manages workload balance- Manages overall quality of the new business book through effective self audits and continuous feedback to underwriting staff- Provides proper training to underwriters and product knowledge through effective use of training meetings.- Establishes individual goals and objectives based on consolidations, and continuously monitors performance and progress against these- Continuously seeks to improve sales and technical skills through effective coaching, training and development of current staff, and recruitment of industry talent when needed.- Conducts annual performance and salary reviews- Manages performance issues on a timely basis, compliant with company policies- Conducts regularly scheduled meetings to keep the staff up to date on relevant issues and results.- Works closely with Operations support team to achieve overall quality and time service SLA's- Partners with Business Analysts and needed to provided needed data to run unit effectivelyKey Measures of Success (should align with goals):
- New Business Production results against branch plans- Portfolio Mix - LOB and account business- Hit and Yield ratios- Service metrics, aligned with workflows- Agency relationships - as measured by agency feedbackPosition RequirementsRequired Skills, Key Competencies and Experience:
- 3-5+ years of UW experience- Bachelors Degree or higher preferred- Strong Knowledge and understanding of Small Commercial and Branch distribution and business strategies- Experience and skill in applying leadership based on the situation to effectively manage group process issues, motivate and guide individuals to achieve objectives- Comprehensive knowledge of related underwriting, service, risk, and marketing topics- Extensive knowledge of Hanover's product offerings- Ability to build relationships with Agents- Strong written and verbal communication skillsKey Competencies:
Influencing OthersCommunicates ideas or positions in a persuasive manner that build support, agreement, or commitment. Takes actions that directly or indirectly influence others to create buy-in, gain trust, and motivate actions in others or win concessions without damaging relationships.Relationship BuildingUnderstands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important. Builds positive relationships with others to accomplish organizational goals.Team LeadershipFosters an environment of collaboration in pursuit of common goals. Inspires, motivates, and guides others. Develops leadership skills in others by directing, coaching, mentoring, and reinforcing. Encourages and facilitates cooperation within the organization and with client groups. Fosters commitment, team spirit, pride, and trust.Sales OrientationDemonstrates sales and marketing techniques through effective relationship building. Understands that good business is profitable business. Able to influence producers/agents to sell desired product & services. Able to see the 'big picture' and develops a strategy in support of itCL Underwriting KnowledgeKnows and demonstrates the ability to apply fundamental underwriting concepts, practices and procedures; including knowledge of exposure/hazard identification and control. Displays knowledge of pricing practices and applications. For assigned lines of business, able to articulate and practice principles of good underwriting, within specific limits and authority. Demonstrates good understanding of regional goals. Stays current with industry information and local market trends.Physical Demands and Work Environment:
- Ability to use a personal computer and other standard office equipment- Ability to work in a fast paced environment- Ability to sit and/or stand for extended periods- Ability to travel as necessary (10-20% travel required)Recognized as one of America's Best Employers by Forbes,The Hanover is proud to be among the top property and casualty insurers in the United States. The Hanover offers a collaborative environment where you'll gain new experiences and grow your career. The Hanover offers comprehensive benefits to help you stay healthy, build financial security, and maintain work/life balance. At The Hanover, you'll enjoy what you do and have the support you need to succeed.EEO statement:
'The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.'The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed 'Employment Agency Agreement' already on file with Human Resources - The Office of Talent Management. .