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Consumer Loan Servicing Representative - Paid Loans

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POST DATE 9/13/2016
END DATE 11/4/2016

Commerce Bank Kansas City, MO

Kansas City, MO
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


19980 Consumer Loan Servicing Representative - Paid Loans (Open)

Job Category:

Grade 06 ----------------------------------------------------------------------

Location: 811 Main St, Kansas City, Missouri 64105 ----------------------------------------------------------------------

Job Expectations:

How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a Super Community bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen and solve to meet our customers' needs!

Commerce Bank is seeking a motivated and customer focused individual for a Consumer Loan Servicing Representative opportunity.

As a Consumer Loan Servicing Representative, you will be responsible for the research and preparing of lien releases for all Direct real estate, Direct non-real estate and Indirect loans. Additional collateral (vehicle titles, CDs, stock), letters and loan documentation will also be prepared and mailed to customers. Employee will work with databases that assist in the review of accounts as well as tracking and documenting actions taken. Employee must have strong attention to detail, the ability to multi-task and work in fast paced environment. Exemplary customer service to both internal and external customers is expected at all times. Regulations set forth by Commerce Bank's Legal, Compliance and Risk Departments including but not limited to Sarbanes Oxley Act (SOX), RESPA, Regulation X and Regulation Z must always be adhered to.

Some of the activities for this position/department are:

*\tReview paid accounts for release of lien and collateral to internal or external customers

*\tPrepare lien release documentation for non-real estate loans

*\tPrepare and record deed of release or satisfaction of mortgage with county to show loan has been satisfied for home equity loan products

*\tMail all necessary documentation to customer to acknowledge loan balance has been satisfied and lien has been released on collateral that was securing the loan or line of credit

*\tUtilize Access DB to track and research handling of all paid loans as well as supplemental requests for documentation

*\tHandle special requests for lien release and correspondence from dealers, title companies and insurance companies

*\tAll other work as assigned

*\tSpecial projects as required

*\tMeet or exceed processing standards

*\tDuties may be adjusted or added as business needs arise

Work Hours: Monday-Friday 8am-5pm


*\tHigh School diploma or equivalent; Prefer 2 year degree

Preferred applicants will have:

*\tProficient overall PC skills using Microsoft Excel, Word, Access and Outlook required

*\tExcellent oral and written skills required

*\tStrong analytical skills required

*\tOrganizational skills required

*\tAbility to multi-task and detail oriented required

*\tExperience processing or familiarity with home equity line of credit products preferred

*\tExperience working with real estate documentation and processes preferred

*\tExperience processing or familiarity with home equity line of credit products preferred

*\tExperience working with real estate documentation and processes preferred

Time Type:

Full time