Consumer Rel Bilingual Spanish Associate

PRIMARY DUTIES
'Respond to English and Spanish consumer calls, live chats, e-mails and social media received in the Consumer Relations Department.
'Resolve issues to consumer's satisfaction and within the guidelines of service policy.
'Input consumer data using appropriate terminology and coding to insure the consistency and accuracy of the consumer database.
'Maintain up-to-date product knowledge for assigned skills.
'Must meet departmental goals for attendance, timeliness, occupancy and quality of service.
'Flexible schedule required. Available to work between the hours of 9:00 a.m. and 6:00 p.m. Monday through Friday. Able to work any company holiday the call center is open. Hours are subject to change as business dictates (up to 9 PM ET). Must be available to accommodate a full-time training schedule that may last up to two weeks.
'May provide backup coverage to other product skills.
'Other duties as assigned by Supervisor.

SKILLS:
'Must be fluent in speaking and writing English and Spanish.
'Excellent listening, verbal and written skills to communicate effectively with consumers.
'Excellent interpersonal skills and ability to demonstrate mature judgment in order to properly respond to consumer calls.
'Strong knowledge of computer operating systems and various softwares.

EXPERIENCE / EDUCATION:
'High School education required, Associates Degree in Business or related field preferred.
'1-2 years related experience in Consumer Relations/Customer Service, preferably in a call center environment.
'Exemplary attendance and job performance.

Please apply on line at: www.fisher-price.com
FISHER-PRICE IS AN EQUAL OPPORTUNITY EMPLOYER

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