Consumer Rel Technical Assoc Seasonal

PART-TIME SEASONAL (30 HRS PER WEEK **)

CONSUMER RELATIONS ASSOCIATE
TECHNICAL TOY LINE

Training starts on 12/12/11

Tentative Training Schedule is:
12/12 through 12/16 2pm - 8pm
12/17 9am - 6pm
12/19 2pm - 8pm
12/20 - 12/23 9am - 6pm

PRIMARY DUTIES
'Respond to consumer calls, live chats, e-mails and social media received in the Consumer Relations Department.
'Resolve issues to consumer's satisfaction and within the guidelines of service policy.
'Input consumer data using appropriate terminology and coding to insure the consistency and accuracy of the consumer database.
'Maintain up-to-date product knowledge for assigned skills.
'Must meet departmental goals for attendance, timeliness, occupancy and quality of service.
'Flexible schedule required. Available to work between the hours of 9:00 a.m. and 6:00 p.m. Monday through Friday. Able to work any company holiday the call center is open. Hours are subject to change as business dictates (up to 9 PM ET). Must be available to accommodate a full-time training schedule that may last up to two weeks.
'May provide backup coverage to other product skills.
'Other duties as assigned by Supervisor.

SKILLS:
'Excellent listening, verbal and written skills to communicate effectively with consumers.
'Excellent interpersonal skills and ability to demonstrate mature judgment in order to properly respond to consumer calls.
'Strong knowledge of computer operating systems and various softwares.
'Strong knowledge of Fisher-Price Technical products preferred.
'Bilingual Spanish or French a plus.

EXPERIENCE / EDUCATION:
'High School education required, Associates Degree in Business or related field preferred.
'1-2 years related experience in Consumer Relations/Customer Service, preferably in a call center environment.
'Exemplary attendance and job performance.

If you feel you meet the qualifications for this position, please apply on line at www.fisher-price.com/us/hr

Recruitment

** SEASONAL POSITIONS ARE NOT BENEFITS ELIGIBLE
FISHER-PRICE IS AN EQUAL OPPORTUNITY EMPLOYER

RESPOND HERE! Respond immediately by accessing the following
dedicated online response form which will allow you to cut and paste your
resume. This form will go directly and immediately to the
hiring authority for this position. Access the online response form at:
http://sh.webhire.com/servlet/resp/rf?jobid=2572980&boardid=1884