Consumer Services Call Center Rep ? Sales Representative

Consumer Services Call Center Rep ��" Sales Representative
�
Job Description
If you are a personable and competitive person who is looking for a new challenge, InfoCision has just the opportunity for you! We are seeking a Consumer Services Call Center Rep to take inbound calls on behalf of a wide variety of clients.� As a Consumer Services Call Center Rep, you will receive complete training and ongoing support/feedback to ensure that you are able to remain relaxed and confident on your calls and that you are equipped to provide the best in sales and customer service support.

�

Consumer Services Call Center Rep ��" Sales Representative

�
Job Responsibilities
As a Consumer Services Call Center Rep, you will primarily take inbound calls that will cover everything from infomercial orders to catalog sales and customer service calls. You will work in a fast-paced and dynamic environment, and will take various types of calls on behalf of a wide range of different clients.
Your specific duties as a Consumer Services Call Center Rep will include:

-Conducting inbound sales and customer service calls by reading from a pre-approved script
-Handling customer issues and overcoming objections as needed
-Achieving performance and quality goals on a consistent basis
-Recording all call information (such as type of call, results of call and order details) into the computer during calls ��" may include toggling into screen containing client billing system
-Following pre-printed Rules for Success for each campaign, depending on which kind of inbound calls you receive
-Adhering to all company policies and procedures
-Conducting calls with enthusiasm and a strong commitment to quality service, as though each call were the first of the day
-Taking part in ongoing training, monitoring and evaluation to ensure optimal performance
-Making outbound calls for other InfoCision call center divisions as needed

Requirements:

Consumer Services Call Center Rep ��" Sales Representative

�
Job Requirements


As a Consumer Services Call Center Rep, it is important that you are personable, positive and able to remain friendly and engaged during calls. At the same time, you should also display an assertive personality and be motivated by a competitive nature. The Consumer Services Call Center Rep position will require that you be self motivated and career minded, with a strong work ethic.

Specific qualifications for the Consumer Services Call Center Rep position include:

-Minimum 1 year experience in the same job; experience with customer interaction (such as a store clerk or waiting position) preferred
-Excellent verbal and written communication and interpersonal skills, including fluency in English
-Strong multitasking and organizational skills
-Ability to accept constructive criticism/guidance and adapt accordingly
-Basic typing and computer/Internet proficiency preferred
-Good reading skills preferred






Consumer Services Call Center Rep ��" Sales Representative

�
�
Benefits

As a Consumer Services Call Center Rep, you will receive comprehensive training (one week in the classroom and three weeks in the call center working closely with a trainer) to prepare you for your call center duties. Since we prefer to promote from within for all positions within the company, you will also enjoy plenty of opportunities for advancement beyond the Consumer Services Call Center Rep role. We value your efforts as a Consumer Services Call Center Rep and offer a competitive pay as well as a benefits package for full-time employees.

Your benefits package as a full-time Consumer Services Call Center Rep will include:

-Medical, dental, life and short/long-term disability insurance
-401(k) with company match