Consumer Services Specialist III

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POST DATE 9/3/2016
END DATE 12/19/2016

Confidential Company Rochester, NY

Location
Rochester, NY
AJE Ref #
576087254
Job Classification
Full Time
Job Type
Regular
Company Ref #
28587175

JOB DESCRIPTION

_LOCATION: ROCHESTER, NY 14624_

_SUMMARY_:

* Assist customers including prospective enrollees and people assisting enrollees or acting on their behalf, via the phone and web in accordance with all Department and Company's performance standards, policy and procedures, and protocols.
* Provide assistance to consumers seeking health care coverage including providing information on financial assistance programs and public health care programs
* Assist in explaining plan enrollment options including but not limited to covered services, participating providers, and cost.
* Responds to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
* Provides information and direction to callers regarding web-based, mail-in and telephone application/renewals, and other programs as applicable.