Consumer Services Specialist III
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POST DATE 9/3/2016
END DATE 12/19/2016
JOB DESCRIPTION_LOCATION: ROCHESTER, NY 14624_
* Assist customers including prospective enrollees and people assisting enrollees or acting on their behalf, via the phone and web in accordance with all Department and Company's performance standards, policy and procedures, and protocols.
* Provide assistance to consumers seeking health care coverage including providing information on financial assistance programs and public health care programs
* Assist in explaining plan enrollment options including but not limited to covered services, participating providers, and cost.
* Responds to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
* Provides information and direction to callers regarding web-based, mail-in and telephone application/renewals, and other programs as applicable.