Contact Center Representative
Position: Telephone Customer Service Representative
Hours: Training Full-time Monday - Friday 8:00am - 4:30pm
Variable work schedule 40 hours per week - shifts include anywhere between the hours of 6:00am - 9:00pm Monday - Friday, Saturday/Sundays included 9:00am - 5:00pm.
Service customers' telephone requests for information regarding all deposit products, installment loans and credit cards.
Provide current rates, detailed product information, balances and other pertinent data regarding existing customer accounts. Provide customers with close out information relating to installment loans and credit card accounts. Maintain accounts, completing the appropriate paperwork, stopping payments, processing account freezes and transfers of funds. Service accounts by arranging direct deposits and automatic payment deductions at customers' requests. Assist customers by clarifying account problems, charges, and inquiries. Cross-sell bank products via telephone and fulfill mail requests in order to encourage account openings.
High-school diploma required or GED.
Minimum One year of previous retail customer service/sales experience.
Excellent communication skills with concentration on telephone techniques.
Bachelors degree preferred.
Previous call center experience.
Familiarity with the Bank's computer systems and frequently used forms.
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.