Contact Representative I Bilingual

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POST DATE 9/7/2016
END DATE 10/9/2016

National Marrow Donor Program Minneapolis, MN

Company
National Marrow Donor Program
Job Classification
Full Time
Company Ref #
1722-1040
AJE Ref #
576109384
Location
Minneapolis, MN
Job Type
Regular

JOB DESCRIPTION

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Provides high quality customer service in response to incoming communications from the general public, registry members, and potential donors. Triages communications (servicing, transferring, and/or escalating as appropriate), responds to general health questions/issues, provides general education about the Registry and donation processes, performs potential donor location (quick searches), contacts members to verify or clarify data integrity, and manages/updates registry member records in STAR Link accordingly. Good guardianship of member confidentiality and identity; appropriate use of available people finder tools. Supports the achievement of department goals through job accountabilities, strong customer service, and exceptional time management.