Corporate Support Analyst- Madison, TN

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POST DATE 8/19/2016
END DATE 10/26/2016

HCA Healthcare Madison, TN

Company
HCA Healthcare
Job Classification
Full Time
Company Ref #
26486-3780
AJE Ref #
575928415
Location
Madison, TN
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
Job Code: 26486-3780

Full-time

No Weekends

ARE YOU AN EXPERIENCED ANALYST

Ensures business objectives are met by completing activities required to deploy CRM applications across the enterprise and providing Tier 1 post go-live support for CRM applications.
SUMMARY OF KEY RESPONSIBILITIES

The analyst will provide application-level support for CRM system users or for technology project milestones.

CORPORATE SUPPORT ANALYST:

* Configures data within systems to ensure functionality achieves expected results

* Executes test procedures to ensure configurations are correct pre go-live; Executes functional level tests

* Provides impact analysis, data analysis, timeline analysis, and other information as part of Tier 1 triage prior to escalation to Tier 2 that will ultimately help expedite resolution of issues

* Serves as front-line support and interface with users of CRM applications or proxies to obtain necessary information to troubleshoot;

* Serves as first-level contact for some CRM support functions

* Collaborates with project management staff, CRM business users, IT&S staff, external users to efficiently configure system attributes required for successful technology conversions

* Develop, maintain, and refine standard operating procedures and policies that promote efficient and effective operations, and enforce compliance with them;

* Provides feedback to CRM operational staff regarding training opportunities, inefficiencies, areas for improvement

EDUCATION AND EXPERIENCE:

1 - 3 years experience with software design concepts REQUIRED

1 - 3 years understanding of business process flows preferred

Last Edited: 08/18/2016