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Country QHSE Manager (USA)

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POST DATE 9/8/2016
END DATE 11/9/2016

Panalpina, Inc. Miami, FL

Miami, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


* Drive QHSE within the organization, ensuring a continuous improvement of the QHSE management system with a special focus on:

* the enforcement to the global incident handling standards;
* the adherence to the global corrective and preventive action standards as well as being actively involved in the root cause analysis and agreement of corrective and preventive actions for severe and reoccurring incidents, audit findings, KPI deviations etc.;
* support the Country during external audits against ISO 9001, ISO 14001 & OHSAS 18001 are raised;
* the continual reduction of health, safety & environmental incidents and accidents;

* A full and active member of the Country QHSE team, with a remit to support and provide state of the art Quality methodologies;
* Identify areas for quality/productivity improvement, and where appropriate support and facilitate continuous improvement initiatives in the quality of service delivered to the customer by using the continuous improvement tools, such as Lean Six Sigma or others;
* Assess the results from process improvement work on operational performance, where possible identify re-useable ideas and improvements and ensuring that these are adopted as best practice within the Country;
* Support Corporate customer and supplier satisfaction strategy (CSS), facilitate and support CSS on a country level as well as overall tracking of improvement initiatives resulting thereof on a regular basis in conjunction with the sales organization;
* Meet at regular intervals with Quality Managers of key customers to exchange information relating to quality management systems and to share ideas and knowledge;
* Facilitate the process (but not the content) of the Integrated Management System (IMS) from a country perspective;
* Ensure that the country organization is aware of and can use the IMS. Where necessary, organize and execute training and make training material available, thereby ensuring governance in line with the global IMS;
* Coordinate with the country management team to ensure that they maintain their respective areas of responsibility in the IMS Manual, and to provide the technical support to update the manual where necessary;
* Ensure, unless local legal or similar requirements dictate, global standards are either implemented or challenged for improvement via Regional QHSE;
* Fulfills Role of Responsible Person (RP) for GDP related topics in accordance with GDP guidelines where applicable and as per PAC-DOC-322 Role Description Responsible Person (RP) ;
* Coordinate country QHSE certifications (in coordination with Regional QHSE ) and to act as the prime contact within the Country for external certification bodies;
* Support the implementation of the key industry certifications such as SQAS, GDP;
* Coordinate, participate and lead internal QHSE or related audits according to the global audit plan and to Panalpina s IMS. Consolidate the results and present it to the Country Manager for review and action. Follow up outstanding corrective actions via the Country management team and escalate non-compliance via the functional reporting lines if necessary;
* Ensure that projects within the Country run according to PanPM guidelines;
* Periodically assume responsibility for Quality related projects that have a global as well as Country remit;
* Lead Subcontractor Audits and present the results to Country Management;

Incident Handling Tool:

* Own the incident handling standards on Country level.
* Ensure that the Country organization is aware and can use the IHT and have been trained by the Country IHT Administrator.
* Make sure that the global standards for Incident Handling are adhered.
* Ensure that monthly Incident reports are pulled and run Incident analysis to identify main problem areas. Discuss the problem areas with the respective Functions and agree on necessary Corrective and Preventive Action Reports.
* Support proper root cause analysis and improvement Initiatives until improvement target is achieved.
* Monthly review, validation and follow up on the defined IHT usage KPI


* Develop a high performing service and quality culture within the functional department at, Country and Business Unit level;
* Identify training needs for BU & District QHSE officers and support the continuous upgrading of skills within the Country QHSE team;

* Knowledge of process engineering and improvement methodologies (i.e. Lean, Six Sigma)
* Knowledge of ISO and OHSAS norms
* Knowledge of GDP guidelines where applicable
* Knowledge of Internal Auditing
* Knowledge of project management methodologies
* Knowledge of freight forwarding / logistics / supply chain management
* Knowledge of Panalpina s IMS (Integrated Management System)
* Knowledge of QHSE standards and latest trends
* Trained on GDP guidelines where applicable
* Work experience in Quality, Health, Safety and Environment (minimum 2-3 years)
* Education in project management, continuous improvement methods and ISO /OSHAS standards
* Industry experience (minimum 1 year)
* Minimum bachelor degree or higher educational background
* Lead/Internal Auditor certified
* Expert in IHT
* MS Office skills
* Good knowledge regarding PA IT systems
* Organizational skills (prioritize, plan, assign and control)
* Ability to manage cross-functional and cross-area interfaces
* Execute and apply leadership and management according the Panalpina Leadership competency model
* Network and relationship building and high level of influencing people skills
* Communication and interpersonal skills
* Ability to work in a diverse environment and with different cultures


* Fluent in English (written and spoken) and additional local language

Panalpina is an Equal Opportunity/Affirmative Action Employer