Courtesy Clerk - Part-time - Store #194
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POST DATE 9/12/2016
END DATE 10/18/2016
When you work with The Fresh Market you're part of a team that is creating new breakthroughs in our industry. We'll see you and treat you as the valuable person that you are. We'll recognize your contributions and nurture your aspirations. We'll take you seriously and support your growth in whatever direction you choose. Bring everything that makes you unique and special. Bring your talents, your imagination, your ideas, and your dreams. We'll put them to work in a winning way. Join the Fresh Market, and you'll work for a company that's dedicated to making positive, lasting impressions, on our customers and on our employees. A company that cares just as much about the little things as we do about the big ones. Because after all, it's the experience that matters.Position Description
As a Courtesy Clerk with The Fresh Market you will be responsible for working closely with the Store Manager, Assistant Store Managers, Front End Managers in order to create The Fresh Market environment and ensure the success of the store and Front End through excellent customer service and a demonstrated passion for food. The Courtesy Clerk will actively engage and educate customers about The Fresh Market's products and process customer purchases, accurately and timely. Excellent communication, multitasking and self-motivation skills are essential to success at The Fresh Market. Successful Courtesy Clerks also demonstrate a high level of integrity with department products, employees, vendors, and our customers.
This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company's business, competitive considerations, or the work environment changes.
- Demonstrate the ability to be organized, to work independently and with the team to provide the highest quality shopping experience.- Demonstrate the ability to provide outstanding customer delight in an environment focused on sales. - Establish and maintain a positive work environment, which encourages an exceptionally high level of Team Member morale. Focusing on an environment supporting a 'one team' mentality.- Quality and safety duties include bagging and handling customer items with care and thought, following proper cleaning and sanitation procedures, operating equipment in a safe and focused manner and completing any necessary reports.- Follow all company guidelines and procedures, to include but not limited to, safety and sanitation- Demonstrate the ability to follow and set routines for daily tasks to include but not limited to, cleaning, filling of product and balancing customer service.- Maintain the cleanliness of the department and store by following the cleaning checklist and cleaning tasks assigned by the Front End Manager and Store Management.
-Greet, assist, sample and process purchases for every customer per The Fresh Markets standards.
- Customer service duties my include processing customers utilizing a POS system, greeting customers, educating, informing customers about products and providing carry out service while providing overall exceptional service to ensure a positive and lasting customer impression.- Offer daily feedback to the Front End Manager and Store Management about the Department and employee experience.- Maintain and champion regular sampling/engagement in the Front End- Maintain the Front Ends proper supply assortment, maintain storage area and fill items that are running below acceptable levels before the end of your shift. (Plastic grocery bags, paper bags, etc.)- Demonstrate advanced product knowledge; maintain awareness of new products and educate employees and customers on products offered.- Demonstrated level of empowerment to solve customer complaints and concerns.- Monitor the Front End to ensure the highest quality products and services are available.
The Fresh Market prefers previous cash handling experience in a related industry. The Fresh Market requires basic math skills. Candidates should be highly motivated with a sense of urgency and the ability to work in a fast-paced environment at all times with all levels of employees. Demonstrated excellent people skills are required for all positions within The Fresh Market.
Physical Capabilities / Job Demands- Continuously (67%-100% of the work shift)- Walking- Frequently (34%-66% of the work shift)- Lift 0-20 lbs.- Carry 0-10 lbs.- Bend, Reach and repetitive use of hands- Push and Pull- Occasionally (Up to 33% of the work shift)- Lift 21-50 lbs.- Carry 11-20 lbs.- Standing- Squat, Climb and Balance - Physically present at the workplace/store and in strict adherence to the Company's attendance and punctuality requirements- The ability, open availability, and willingness to work a flexible schedule to meet the needs of the store are required, including, but not limited to, weekend, day, evening, and overnight and holiday work, as needed to meet the demands of the store.- Exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)- Minimum age for employment is 18- Minimum age for employment is 16. (Minimum age is 18 in Ohio, Indiana and Wisconsin)At The Fresh Market we provide a fair and equal employment opportunity for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. The Fresh Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled. The position covered by this Job Description is expressly declared to be 'at will,' meaning the Company has the right to terminate the incumbent's employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon by any employee. Any change to this 'at will' employment status must be in writing and signed by the company designated personnel. .