Credit & Collections Manager

This job is no longer active. View similar jobs.

POST DATE 8/18/2016
END DATE 10/15/2016


Lewisville, NC
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)


Kaplan Early Learning Company - A leader in the distribution of early childhood and elementary school products.

Credit & Collections Manager

For over 45 years, Kaplan Early Learning Company has been a leading provider of educational products and services that enhance children's learning in the birth through elementary market. We bring to market innovative curricula, cutting edge assessments, teacher resource materials, classroom products and valuable professional development opportunities to early childhood and elementary school educators, caregivers and parents around the world.

We recognize people talent as the foundation of organizational excellence. A customer-focused company, we strive to select a diverse group of qualified candidates who believe in our brand and who value building customer relationships. Kaplan is a team of creative, resilient and performance-based thought-leaders who deliver best-in-class customer experience.

About the Position
Our Credit & Collections Manager manages the credit approval and collections process by providing direction and coordinating the activities of staff members engaged in conducting credit investigation and collecting on delinquent accounts of customers.

This exciting career includes the following initiatives:
Reduce the number of days sales outstanding (DSO) by proactive and aggressive calling on delinquent accounts. Provides direction to staff by scripting and monitoring the call efforts of others.
Assign staff members with responsibility for investigating and verifying financial status and reputation of prospective customers applying for credit, conduct credit investigations on non-automatic accounts through Dunn and Bradstreet or other reputable trade references. Prepare documents to substantiate findings and recommend rejection or approval of credit applications.
Establish credit limitations on customer accounts and handle special credit arrangements and deviations from standard terms of payment. Establishes and updates customers' credit activities.
Assess the need for and frequency of which credit insurance is obtained on prospective customers.
Assign the responsibility for investigation of potential fraud cases as well as assessing the need for potential legal action.
Establish policies for the timely issuance of dunning letters to delinquent customers.
Review collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
Audit delinquent accounts considered to be uncollectable to ensure maximum efforts have been taken before assigning bad debt status to account and turning over to outside collection agency.
Monthly review and submission of delinquent accounts to attorney or outside agency for collections.
Assists management in the formulation of credit policies. Assures established policies and procedures are properly administered in accordance with company objectives.
Properly hire and train staff members on credit assessment and collection techniques; and responsible for ensuring adequate succession candidates for department are developed and retained.

Position Requirement Include:
Degree in Accounting or business with 2-4 years collection/credit experience preferred or diploma with 4-6 years extensive experience in collection/credit required.
Excellent verbal and written communication skills.


NCWorks Online: Connecting Talent to Jobs

Social Media: