Credit Manager

The Credit Manager is responsible for directing the
br activities of the credit, billing, and collection
br efforts of the hotel. Heshe is also responsible for
br properly reviewing the timely processing and
br communication of all guest billing and the collection
br thereof. The Credit Manager is responsible for
br establishing methods of payment for upcoming
br groupsfunctions and collecting payment after
br groupsfunctions have departed.
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br Job Responsbilities:
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br ? Maintain responsibility for the daily Accounts
br Receivable credit, billing, and collection process in
br accordance with Highgate Hotel?s policies and
br procedures.
br ? Monitor payment requirements on groups or functions.
br ? Review credit requests and pull credit reports for
br upcoming groups or functions.
br ? Approve or decline credit requests in accordance with
br Highgate Hotel?s policies and procedures.
br ? Complete collection calls on each appropriate
br outstanding accounts and maintain collection files on
br each outstanding issue.
br ? Maintain basic understanding of applicable federal,
br state and local credit regulations affecting credit and
br collection procedures.
br ? Review and approve the City Ledger transfers daily and
br communicate to supervisor any deviation from established
br Accounting policies and procedures.
br ? Prepare bad debt write-offs.
br ? Send Dunning letters.
br ? Handle customer complaints that are credit related.
br ? Review Banquet amp; Catering weekly events listing and
br assign credit status as appropriate.
br ? Complete month-end credit reports in accordance with
br Accounting policies and procedures.
br ? Process returned checks and credit card chargebacks.
br ? Conduct monthly credit meetings and maintain minutes
br (including returned checks chargebacks logs, credit
br trace reports, write-offs, bad debt allowances, etc.) in
br accordance with Highgate Hotel?s standards.
br ? Interview, train, supervise and develop Accounts
br Receivable staff, including coaching, counseling and
br discipline.
br ? Copying, filing, faxing, typing as necessary.
br ? Monitor and prepare credit reports in accordance with
br Highgate Hotel?s requirements meeting various due dates
br and deadlines, i.e.,
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br Daily: City Ledger Transfers AR Follow-up
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br Weekly: Weekly AR and AP Aging
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br Monthly: Monthly AR and AP Aging Credit Meeting
br Minutes Credit Trace Report
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br ? Attend and contribute to periodic meetings to maintain
br favorable working relationships among employees and
br promote maximum morale, productivity, and efficiency.
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br Sales and ServiceStaff Departmental Credit amp;
br Collection PrePost Convention