Credit and Collections Analyst
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POST DATE 8/26/2016
END DATE 12/19/2016
JOB DESCRIPTIONSplunk is seeking a top tier candidate for the role of Credit and Collections Analyst. The Credit and Collections Analyst will be a self-motivated professional that has the ability to work well and thrive in a goal oriented collections department.
The ideal candidate has a background in Credit and Collections, preferably in the software or high-tech industry. The Credit/Collections Analyst should possess excellent written and verbal communication skills as the position interfaces directly with our customers as well as internal teams and is a key to success in the role.
Heavy contact and communication with customers on a daily basis to ensure timely collection of accounts receivable
Conduct timely research, analysis and decision making for resolution of deductions and disputed items, short/over-payments
Work with the invoicing team to resolve billing disputes and credit note requests
Promote strong working relationships between the Credit/Collection function and all other internal teams, especially Sales, Operations, Cash Applications and Order Management
Notify management of write-off concerns and provide write-off recommendations
Identify opportunities for improvement order-to-cash issues that impede cash collections
Review orders on credit hold and take appropriate action to ensure delivery dates met
Initiate and maintain complete, accurate and updated records of contacts, collection activities and account reconciliations
Obtain and review credit applications, check credit by verifying vendor and bank references, reviewing customer financials and recommend credit limits
Complete customer onboarding and banking forms
Enlist the efforts of sales and senior management when necessary to accelerate the collection process
4+ years of relevant Accounts Receivable/Credit & Collections experience, preferably in software/high-tech companies
Self-motivated and strong problem solving skills
Positive and energized work attitude with a sense of urgency, strong work ethic and eagerness to learn and grow in a fluid and changing environment
Excellent written and verbal communication skills - ability to compose effective and accurate correspondence cross-functionally with various internal stakeholders and external customers
Proficiency in Microsoft Office suite; Excel, Word, and PowerPoint, required
Prior experience with ERP tools and systems (Salesforce and NetSuite a plus)