September 21, 2016

Credit and Collections Analyst

Splunk - Cupertino, CA

View Job Summary View Job Summary
  • Company
    Splunk Splunk
  • Location
    Cupertino, CA
  • Job Type
  • Job Classification
    Full Time
  • Company Ref #
  • AJE Ref #
  • Number of Positions

Job Description

Splunk is seeking a top tier candidate for the role of Credit and Collections Analyst. The Credit and Collections Analyst will be a self-motivated professional that has the ability to work well and thrive in a goal oriented collections department.

The ideal candidate has a background in Credit and Collections, preferably in the software or high-tech industry. The Credit/Collections Analyst should possess excellent written and verbal communication skills as the position interfaces directly with our customers as well as internal teams and is a key to success in the role.


Heavy contact and communication with customers on a daily basis to ensure timely collection of accounts receivable

Conduct timely research, analysis and decision making for resolution of deductions and disputed items, short/over-payments

Work with the invoicing team to resolve billing disputes and credit note requests

Promote strong working relationships between the Credit/Collection function and all other internal teams, especially Sales, Operations, Cash Applications and Order Management

Notify management of write-off concerns and provide write-off recommendations

Identify opportunities for improvement order-to-cash issues that impede cash collections

Review orders on credit hold and take appropriate action to ensure delivery dates met

Initiate and maintain complete, accurate and updated records of contacts, collection activities and account reconciliations

Obtain and review credit applications, check credit by verifying vendor and bank references, reviewing customer financials and recommend credit limits

Complete customer onboarding and banking forms

Enlist the efforts of sales and senior management when necessary to accelerate the collection process


4+ years of relevant Accounts Receivable/Credit & Collections experience, preferably in software/high-tech companies

Self-motivated and strong problem solving skills

Positive and energized work attitude with a sense of urgency, strong work ethic and eagerness to learn and grow in a fluid and changing environment

Excellent written and verbal communication skills - ability to compose effective and accurate correspondence cross-functionally with various internal stakeholders and external customers

Proficiency in Microsoft Office suite; Excel, Word, and PowerPoint, required

Prior experience with ERP tools and systems (Salesforce and NetSuite a plus)