Credit and Collections Manager
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POST DATE 8/31/2016
END DATE 12/19/2016
JOB DESCRIPTION* Manage/monitor debt recovery of Collections Department
* Drive productivity, train and direct work of Collections employees; manage staffing to include hiring and termination process
* Analyze reports and performance for effectiveness of department and recommend appropriate action to Management, including budgetary compliance
* Maintain monthly metrics goals, i.e. roll rate and write offs
* Evaluate procedures, ensure compliance with internal procedures as well as FDCPA, drive process improvement, and recommend appropriate changes
* Communicate with Senior Management regarding all aspects of assigned projects; identify and report operational issues
* Sound knowledge of collections regulations and procedures
* Recommend guidelines for payment arrangements and approve any changes to these guidelines
* Direct and document skip tracing procedures
* Resolve client/customer complaints; review and update correspondence to customers on an ongoing basis