Credit and Collections Supervisor

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POST DATE 9/9/2016
END DATE 11/14/2016

Zoetis US Exton, PA

Zoetis US
Exton, PA
AJE Ref #
Job Classification
Full Time
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Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.

Our name, Zoetis (z -EH-tis), has its root in zo, familiar in words such as zoo and zoology and derived from zoetic, meaning pertaining to life. It signals our company's dedication to supporting the veterinarians and livestock producers everywhere who raise and care for the farm and companion animals on which we all depend.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.


The Credit and Collections Supervisor is a critical member of the Credit and Collection Department and is responsible for overseeing all credit & collections activities inclusive of managing the day to day activities of a team of credit & collection professionals across an expanded range of hours.

Duties include but not limited to:

Assist the Credit and Collection Manager with constructing an effective credit control management framework.

Assist the credit and collection manager with the establishing, monitoring, and implementing process improvements for the credit and collections department.

Assist the Credit and Collection Manager with the day to day operations of the Credit Department.

Establish credit limits for new and existing customers in accordance with policy.

Provide management and leadership to the Credit and Collection team members.

Responsible for the effective monitoring and management of the account receivable portfolio.

Responsible for the identification and referral of stressed accounts during the monitoring


Responsible for the maintenance and adherence to Credit Control policies and


Ensure the Credit and Collections Department has a thorough understanding of the accounting and

provisioning guidelines and calculations.

Responsible for all other monthly and quarterly reporting obligations as defined by the Credit and Collections Manager.

Recommend alternative collection techniques and strategies to effectively minimize and control past due balances.

Monitor and communicate existing and changes to legislation as it relates to collections.

Responsible for the identification and referral of accounts for write off in accordance with policy.

Develop a thorough understanding of the legal process for post judgment debts.

Liaise with Operations to maintain current contact details on delinquent accounts to

minimize incidence of bad debt write-off. Manage the quarterly bad debt reserve calculation.

Liaise with third party providers to ensure timely escalation of collection action. Handle accounts placed with outside collection agency.

Manage processing of bankruptcies and preference suits.

Oversee direct debit and credit card programs.

Manage the semi-annual escheatment project.

Hold regular team meetings to discuss progress against business plans and performance of portfolio.

Collaborate with other operational teams to develop and deliver training programs to

employees on processes and procedures relevant to the department.

Mentor, coach and develop team members and support workplace learning.

Work with internal and external audits and sox compliance


Education BA Accounting or finance preferred

SAP Experience 2-5 years

Credit & collection experience 3-5 years

Strong working knowledge of the Credit and Collections sector of Finance

Strong working knowledge of the regulatory and statutory framework, including SOX Compliance.

Previous experience in a manufacturing credit environment

Proven management/leader experience

Proven experience in a credit risk discipline

Adeptly use Microsoft applications.