September 08, 2016

CrossLab Program Manager

Agilent Technologies - Boston, MA

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  • Company
    Agilent Technologies Agilent Technologies
  • Location
    Boston, MA
  • Job Type
  • Job Classification
    Full Time
  • Experience
    Mid-Career (2 - 15 years)
  • Company Ref #
  • AJE Ref #

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at

Supports the sale and manages the development and/or delivery of large integrated solutions to an external customer, or in support of a major enterprise-wide program, often involving multi-function and multi-vendor efforts. Determines overall program/project plan, budget, structure, schedule, and staffing requirements. Accountable for risk assessment. Assists external customer in the definition and implementation of complex integrated solutions requiring relevant products and services. Is responsible for costing of customized solutions and ensuring implementation within budgets. Builds and maintains client relationships. Coordinates internal and external project team members contribution. Has profit and loss responsibility.

*Works on project management assignments with broadly defined objectives

*Solves non-routine issues, challenges and problems within field of specialization

*Apply and demonstrate commitment to industry accepted project
management processes, practices, tools, and behaviors.

*Successful management, implementation, and deployment of assigned
customer CrossLab solutions and projects

*Lead Customer physical inventory and tagging activities

*Provide Cross-functional team leadership that is in line with Agilent policies
and procedures.

*Assist with 3rd Party On boarding and Contracting for assigned projects
Fundamental CrossLab Services Program Manager Competencies Required:
* 2-5 years Agilent support and/or sales experience
* Minimum four year educational scientific degree or equivalent experience
* Dedication and commitment to industry standard project management discipline
* Ability to manage and understand laboratory instrument service and maintenance business (process & financial)
* Strong business acumen skills
* Team building/development and leadership skills
* Customer oriented
* Effective collaboration skills
* Excellent written and verbal communication skills
* 3rd party service provider relationship development and management skills
* Customer contracting and Scope of Work Development Skills
* Ability to design, price, implement, and manage complex lab instrument service and maintenance programs at customer sites.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

For more information about equal employment opportunity protections, please view the EEO is the Law poster available here:,

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1-262-754-5030 (US and Canada only) or email EOE AA M/F/Vet/Disability.