END DATE October 11, 2016

Curative Representative

First American - Grand Rapids, MI

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  • Company
    First American First American
  • Location
    Grand Rapids, MI
  • Job Type
  • Job Classification
    Full Time
  • Experience
    Mid-Career (2 - 15 years)
  • Education
    High School Diploma or GED
  • Company Ref #
  • AJE Ref #

Job Description

First American Mortgage Services (FAMS) is a division of the First American Title Insurance Company, the largest subsidiary of First American Financial Corporation (NYSE: FAF). FAMS offers more than just title insurance. The company provides settlement services, signing services, portfolio analytics, retention and acquisition services; property valuations; and default solutions for the mortgage banking industry. In fact, FAMS works with a multitude of people across the entire origination, servicing and default continuum, and has helped close millions of real estate transactions nationwide. For more information, visit www.famortgageservices.com.

Job Description

Reviews title products and coordinates with clients to obtain documentation needed to clear title discrepancies. Answer customer inquiries through phone and email with a high level of customer service.
* Reviews and clears discrepancies on title (order payoffs, subordinations, deeds, addressing judgments, etc.)
* Adherence to established company policies and procedures
* Keeps a working pipeline; works new files
* Answers inbound phone calls and emails
* Make outbound phone calls and send emails
* Handles multiple tasks and adjusts to changes in workflows and pipelines
* Ability to work multiple clients daily while staying within each client s guidelines

Job Qualifications

* High School diploma or equivalent required
* Generally has 2+ years of related experience
* General knowledge of company products and customer service activities
* Proficient MS Office skills
* Must be able to navigate a computerized data entry system or other relevant applications

Shift will be from 12:00pm-9:00pm