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POST DATE 9/14/2016
END DATE 11/8/2016
Time Warner Cable
JOB DESCRIPTIONAPPLY Position Type: Full Time
Key contributor responsible for the design, development and evaluation of Spectrum Enterprise sales, customer service, technical, marketing, and leadership training programs needed to achieve Spectrum Enterprise goals and objectives. Provides enhancements to existing materials by teaming with in-house subject matter experts to design, develop, and evaluate the Spectrum Enterprise curriculum. Develops training programs using different delivery platforms to include but not limited to instructor led classroom, virtual instructor led, eLearning, self-paced web based training, and performance support tools
MAJOR DUTIES AND RESPONSIBILITIES:
Actively and consistently support all efforts to simplify and enhance the customer experience.
Collaborates with Leadership team and business subject matter experts to design and deliver engaging learning to enhance performance and productivity.
Incorporates adult learning principles, instructional design technologies and assessment techniques in curriculum design and facilitation.
Analyzes, designs, develops, implements and evaluates the effectiveness of sales, customer service, technical, marketing and leadership training; serves as creative and planning resource to internal customers.
Demonstrates exceptional organizational skills to manage multiple projects with the ability to analyze and interpret data.
Acts as curriculum design subject matter expert
Serves as project lead for each assigned design and development project; participates in the delivery and facilitation to prepare others in train-the-trainer delivery for each assigned design and development project.
Anticipates client needs by managing complex client relationships, promoting a high-impact service culture by consulting and involving all key stakeholders.
Sets clear goals for each project and pursues them with enthusiasm and energy.
Creates project plans and provides accurate risk assessments for all projects; meets deadlines and reprioritizes as needed to complete timely delivery of instructional design projects; anticipates obstacles for each project and prepares with contingency plans.
Demonstrates expert knowledge of assigned projects as well as development processes and standards.
Maintains current knowledge of latest industry tools and processes.
Ensures training is innovative, engaging, and on the cutting edge of training technology to increase customer satisfaction and generate revenue.
Contributes to improve team processes and standards; performs other duties as requested by supervisor.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to use personal computer and software applications specific to instructional design
* Storyline 2
* Adobe Creative Cloud (Photoshop CS, Premiere Pro CS, Adobe Audition CC)
* Project Management Tools
* Micrsosft Project
* Microsoft Excel
Demonstrated knowledge of training methodology
Ability to work independently
Demonstrated project management and project leadership skills
Ability to manage multiple projects to meet target dates for implementation
Ability to communicate with all levels of management and company personnel
Ability to maintain confidentiality of information
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
BA/BS in Instructional Design, Human Resource Development or related field required, specialized training in instructional design methodologies required, specialized training in instructional design methodologies required
Related Work ExperienceNumber of Years
Instructional design experience 2
Project management experience 2
Skills/Abilities and Knowledge
Skills in instructional design methodologies
Knowledge of a variety of training delivery systems; classroom, online, web based etc.
Skills in measurement and evaluation of training initiatives
Outstanding written and oral communication skills and presentation skills
Knowledge of cable television products and services a plus
Skills in teambuilding, relationship building, and presentation
Exposure to moderate noise levels
Some travel required
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.
More on TWC: Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.
FCC Unit: HQ452
Controlling Establishment ID: 00237 - Charlotte 7910 Crescent Exec
Job Code: TWCHTR305 Spect Ent Curriculum Developer Exempt