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Customer Account Representative - Light Collections

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POST DATE 9/12/2016
END DATE 10/24/2016

AppleOne Elgin, IL

Job Classification
Full Time
Company Ref #
Required Licenses/Certifications
Elgin, IL
Job Type
AJE Ref #


? Handle 150-200 inbound and outbound calls daily
? Use customer service skills to determine customer?s reason for delinquency and offer appropriate solution based on customer?s situation
? Negotiate payment arrangements on past due accounts
? Use time management skills to balance the quantity and quality of calls made and received as well as meeting deadlines for any assigned projects
? Use organizational skills to manage resources and locate references to maximize efficiency while on the phone
? Use written communication skills to clearly and concisely document customers' accounts of all necessary information required
? Conduct minimal skip tracing necessary to prepare account for next level of collections
? BA/BS degree
? Strong phone and customer service skills
? Verbal communication skills
? Computer proficiency and strong negotiation skills
? Presentation skills
? Proficient in MS Office software, typing at least 55 WPM
Core Competencies:
Communication, Achieving Goals, Time Management, Customer focus, Accountability, Ethics & Integrity, Problem Solving
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Job Experience:

Bachelor?s Degree required