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Customer Accounts Representative

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POST DATE 9/12/2016
END DATE 10/24/2016

AppleOne Elgin, IL

Elgin, IL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Required Licenses/Certifications
Min Salary
Max Salary
Salary Unit
per year


Customer Accounts Representative Pay up to $33,300

Are you looking for a working environment where innovation and being inspired is part of your daily routine? Our Client believes?everyone is born with the ability to think, create, and dream. If you are interested in working for a leader in the automotive industry then apply today to our Customer Accounts Representative position today!

Job Purpose: Contact customers 5-29 days past due on car payment and work to resolve delinquency.

?Handle 150-200 inbound and outbound calls daily
?Use customer service skills to determine customer?s reason for delinquency and offer appropriate solution based on customer?s situation
?Negotiate payment arrangements on past due accounts
?Use time management skills to balance the quantity and quality of calls made and received as well as meeting deadlines for any assigned projects
?Use organizational skills to manage resources and locate references to maximize efficiency while on the phone
?Use written communication skills to clearly and concisely document customers' accounts of all necessary information required
?Conduct minimal skip tracing necessary to prepare account for next level of collections

?BA/BS degree
?Strong phone and customer service skills
?Verbal communication skills
?Computer proficiency and strong negotiation skills
?Presentation skills
?Proficient in MS Office software, typing at least 55 WPM

Core Competencies:
Communication, Achieving Goals, Time Management, Customer focus, Accountability, Ethics & Integrity, Problem Solving

Hours during the 9 day training period would be 8am-5pm. Once training is completed, the hours would consist of 3 shifts of 8:00am-5:00pm, 2 shifts of 11:00am-8:00pm each week, and 2-3 Saturdays a month from 8:00am - 12:00pm (overtime)
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Job Experience:

Proficient in MS Office software, typing at least 55 WPM