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Customer Administrative/Fiscal Assistant

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POST DATE 9/15/2016
END DATE 10/12/2016

STG International Salt Lake City, UT

Salt Lake City, UT
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Associates Degree


Tracking Code


Job Description

STG International, Inc. is seeking two (2) full-time Customer Administrative/Fiscal Assistants to support Federal Occupational Health in Salt Lake City, UT.

Specific Tasks (may include but not limited to):

* Population Survey (or designated data information mechanism) Distribution, Collection and Follow up EAP (consortium, WL, ADR), BOHCS and SNAFC and RRB and others as directed.

* Per Capita IAA/SOW/WO update/new creation and closures as related to FOH's System Tracking & Management system (STM) mechanics (content will still need to be provided by operations)

* Funding (obligations/allocations and de-obligations, STM data entry, obtain signature)

* Enters funding levels and revenue estimates for maintenance customers in STM (other divisions responsible to update revenue estimate due to change in level of effort)

* Accounts Receivable/chargeback/credit card reject resolution which may include coordination of communication among customer and various FOH divisions.

* Assist customers with CP/Status reports

* Charge QA as related to per capita calculations and/or funds availability

* Run utilization reports if needed

* Evaluation/Notification/Review of population changes with per capita manager (service delivery manager) and finance manager for operational division.

* Assist with preparation for tenant meetings

* Researches GSA list of tenant s vs participants in OHC. Provides variance information to designated personnel as needed

* Maintain IAA files

* IAA/SOW/Financial Information Packet mailed to customer and received via secure fax.

* Evaluation/Notification/Review of billing errors with Operating Division Representatives

* Other duties as assigned

Required Skills

Knowledge/Skill/Ability Set (minimum):

* MS Office (Intermediate EXCEL skills and basic WORD)

* Customer relations

* Service Tracking & Management System (STM) (ability to learn new systems)

* Understanding of accounts receivable

* Multitasks, works well independently and as a team member, excellent communication skills (verbal and written), leadership and organizational skills

* Basic understanding of services provided in occupational health and health lingo

* Excellent organizational skills to include attention to detail and follow-through and ability to prioritize and manage multiple projects simultaneously are required

* Understanding of both internal and external customer service as demonstrated on resume

Required Experience

Minimum Qualifications:

* Associate s degree with 1 year experience in customer service health related field or 3 years experience in customer account management service (to include account receivable activity)

STGi offers an outstanding benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy. STG International is an EEO compliant organization.


Job Location

Salt Lake City, Utah, United States

Position Type


Additional Benefits

These benefits are available for full time employees.