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Customer Advocate 1

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POST DATE 9/14/2016
END DATE 10/19/2016

Graphic Packaging Concord, NH

Concord, NH
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Job Classification
Full Time
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Position Overview

Graphic Packaging is a leader in the food and beverage packaging industry with over $4 Billion in annual sales. At Graphic Packaging, in the Consumer Packaging Division, a Customer Advocate's primary responsibility is to complete tactical and strategic processes associated with servicing a specific set of customer accounts. This position is not in a call center environment; this person will work as part of a smaller team that will have responsibility for the day to day management for all aspects for an assigned account or accounts. Long term relationship development and responsiveness are key to success in this role. The Advocate will manage information from and align the process with Sales, Operations, and the other support service groups. He/she executes their role in the overall order fulfillment process to exceed customer expectations and align with GPI business, financial and operational objectives.

Position Responsibilities

Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment

Order and inventory management based on forecast and other modeling

Manage on time and in full shipments

Project management for our external customers (developing new business with existing customers)

Achieve all goals associated with cash flow for GPI as associated for their account

Goals include accounts receivables and working capital management

Participate in Lean Sigma projects and deploy continuous improvement initiatives

Develop strong relationships with internal and external customer contacts

Liaison between GPI and our customer on all aspects of account management

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.