Customer Care Associate/Specialist with Polish and German 9/16/2016

PerkinElmer KRAK W, ZZ

Company
PerkinElmer
Job Classification
Full Time
Company Ref #
7144
AJE Ref #
576197846
Location
KRAK W, ZZ
Job Type
Regular

JOB DESCRIPTION

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Description:
The Customer Service Specialist will be responsible for
helping ensure complete customer satisfaction with
PerkinElmer by providing first-level technical and
non-tech customer service and basic technical support to
customers contacting the Team via telephone, e-mail or
other electronic systems.
Job Responsibilities:
* Identification and response to customer inquiries
* Order processing
* Service administration
* Complaint handling
* Billing inquiries
* Invoicing
* General administration
* First-line technical support
Requirements:
Requirements for the position:
* Fluent in Polish (at least CEFR C1 level) and
understanding culture of the serviced countries
* Fluent in German (at least CEFR B2 level)
* Fluent in English (at least CEFR B2 level)
* Professional, emotionally mature and ethical, strong
interpersonal skills and ability to work well with a
broad range of personality styles and types
* Ability to multitask
* Experienced in customer service, service delivery,
logistics, order entry or regulatory environment
* Capable to work in an IT driven environment (SAP
knowledge will be an asset)
* Very good knowledge of Microsoft Office
Working with us implies:
* helping to innovate for a healthier world
* work in a hi-tech, innovative, team oriented,
energetic and scientific environment
* career development opportunities in multiple
business areas
Additionally we offer:
* attractive compensation and performance bonus
* recognition & referral awards
* tuition reimbursement program
* language classes
* business, technical and soft skills trainings
* private medical care
* life & accident insurance
* sport programs (individual and team)
* CSR activities
* Social Fund benefits (Christmas vouchers, vacation
and childcare subsidies, cinema tickets, etc.)
* modern office facility including parking lot
* relaxation, gaming and nursery room
* casual dress policy
* fresh fruits served every morning
* bike ride subsidy
* and 30 days of vacation!