Customer Care Center Business Banker

Take synergistic approach to facilitating the acquisition, integration and optimization of new as well as existing small business customer relationships by phone. Work as a team with Retail Banking partners to achieve Small Business relationship development goals and objectives. Participate in both direct sales and relationship management processes.

Responsibilites:

Achieve all Small Business sales and service goals (deposit, loan, fee income, relationship, retention, referral, etc.).
Perform outreach efforts for sales and relationship management to identified customers and prospects using call center technology.
Respond to incoming calls and inquiries from customers with the focus on expanding relationships and delivering superior service.
Perform sales and referral activities according to defined process, procedures and compliance guidelines.
Refer Small Business customers and prospects to other business lines as appropriate (Cash Management, Commercial Banking, etc.)
Attend, participate and give feedback in regular meetings which cover sales, process and product issues.
Attend and participate in Small Business training and provide feedback.