END DATE October 24, 2016

Customer Care Representative -

AppleOne - Denver, CO

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View Job Summary View Job Summary
  • Company
    AppleOne AppleOne
  • Location
    Denver, CO
  • Job Type
  • Job Classification
    Full Time
  • Salary Range
    ≤ $30000.00 per year
  • Company Ref #
  • AJE Ref #
  • Number of Positions
  • Required Licenses/Certificates

Job Description

The Call Center Rep/Member Services Rep, will work specifically with our client?s members within the Member Resource Center department.

In this role, you will work in a call center environment to provide services to members. In this position you will work closely with union officers, management staff, and staff of other departments and partner organizations, to communicate about union programs, issues, and to provide assistance with health care benefits and state-mandated training and workforce development opportunities.

Job Description:

Answer and document all calls using client computer systems
Reply to emails
Assist workers with completing membership card signing
Answer questions on employment benefits
Healthcare benefits enrollment support
Assistance in training course registration and course completion FAQ?s
Staff training assistance
Participation in union activities such as voter registration, get-out-the-vote, etc.

Job Requirements:

Excellent computer skills and research skills, knowledge of MS Windows, Excel and Word
Excellent verbal, written communication and troubleshooting skills
Excellent written skills, including ability to compose reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from various groups
Ability to manage time effectively in a fast paced environment
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Job Experience: