Customer Care Representative - Great Environment
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POST DATE 8/30/2016
END DATE 10/18/2016
JOB DESCRIPTIONAppleOne is seeking talented and career driven individuals that want to be a part of a winning team. We want you to feel the inspiration of growth and leadership with a company that inspires you to grow and learn. We are accepting applications immediately for this great opportunity.
Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those our client serve.
Customer Care Representative
Your compassion. AppleOne?s customer focus. It?s a powerful combination that will help drive the future of health care.
The Customer Care Representative position is an opportunity to put your communication, problem solving, and superior service skills to work while providing valuable information and resources to the people we serve. This role will enable you to set a career path in the healthcare industry and play a vital role in helping our client consumers feel important, cared-for and well-informed.
We are seeking talented and enthusiastic individuals to engage with our customers and serve as a primary resource in guiding them through the sometimes complex world of healthcare. A background in the healthcare industry is not required, but you must be a self-motivator and share our commitment to an easy to do business with model. We are looking for people who have a passion for helping others through the following qualities:
Primary duties may include, but are not limited to:
? A High School Diploma with up to 1 year of previous experience in a customer service environment, retail or hospitality and/or a college degree.
? Excellent verbal and written communication, problem solving, listening and computer skills
? Experience in successful research and resolution of high level/sensitive customer service issues
? Ability to work independently, take ownership, and pay attention to detail
? Must be able to work any shift between the hours of 7:00AM and 10:00PM. Flexible hours between 7:00 am ? 10:00 pm
? Must be able to work flexible work schedules, such as, 3 days, 12 hours and 4 days 10 hours.
? Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
? Analyzes problems and provides information/solutions.
? Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
? Thoroughly document inquiry outcomes for accurate tracking and analysis.
? Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
- Committed attendance and reliability to be at work, grow and learn is a must
- Sincere service and hospitality with an unlimited desire to help and understand the needs of others
- Passionate about helping people resolve problems with limited oversigh