Customer Care Representative Job in City of Industry
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POST DATE 9/15/2016
END DATE 11/14/2016
Ajilon Professional Staffing
City Of Industry, CA
JOB DESCRIPTIONspan The customer care concierge is responsible for interacting with customers to provide information in response to inquiries with the ability to deliver a superior “Wow” customer service experience. Develop an intimate knowledge of our product line. Determine customer requirements and expectations in order to recommend specific products and solutions. Proactively recommend alternate products to increase customer satisfaction. Develop a long term relationship with the customer. br br Assist customers with the usage of our website. Manage heavy call volume while being able to multi-task. Take ownership and be resourceful in getting issues resolved. Process company requisitions and submit purchase orders to vendors for adhesives, base cover, entry way, area rugs and wool products. Submit requests to shipping and receiving to invoice/receive orders for adhesive and wool products. Create and follow up on cash be delivery accounts. Audit orders to ensure accuracy. Report and track incoming calls, outgoing calls, sample orders placed and purchased orders entered utilizing MS Word, Excel and PowerPoint. Provide assistance on special projects and various other administrative duties as needed: Fax, sort and attach bill of lading and filling. br br Qualifications: br ul
li Min. (1) year call center experience required, (2) to (5) years’ customer service experience preferred /li li Previous experience must include responsibility for project completion with limited guidance. /li li Knowledge of carpet product processes preferred. /li li Excellent interpersonal, organizational, detail oriented and follow-through skills /li li Requires in depth experience in all Microsoft Office Programs, and must be proficient in other computer software applications including purchase order management, Lotus Notes and AS400 /li li B Must /B have B manufacturing /B experience /li /ul
br If you are interested in the Customer Care job or Customer Service opportunities please submit your resume to www.ajilon.com or email me at email@example.com br br /span