Customer Care Representative Job in Harrisburg, PA
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POST DATE 9/15/2016
END DATE 10/30/2016
JOB DESCRIPTIONspan B Customer Care Representative Job in Harrisburg, PA /B br br B Requirements: /B br br ul
li Must be comfortable working in a fast paced environment that requires quick decision making and utilizing resources available to research to resolve customer inquiries in a call center environment /li li Possesses strong computer skills and can easily navigate various programs and applications /li li Participates in rigorous training and employment is contingent upon passing the employment sequence of testing to show level of knowledge and understanding of the Affordable Care Act. Assessments are generally administered on a weekly basis. They include multiple choice, true/false and short written answers /li li Accountable for responding to telephone inquiries from various customers regarding Small Business Health Options Program (SHOP) guidelines, enrollment rules, payment issues and other general inquest. For more information, please refer to www.HealthCare.gov /li li Provides strong customer service skills to internal and external customers and possesses the ability to think like a customer providing positive customer experiences /li li Demonstrates strong communication skills including verbal, written and listening. This is necessary to demonstrate an understanding of what the customer is providing for information as well the ability to document various applications for tracking inquiries and audit purposes not limited to completing documents outlining issues for application adjustments /li li Displays an ability to work with others effectively to meet business needs /li li Demonstrates a high level of professionalism through tone and demeanor with all internal and external customers /li li Exhibits ability to place outbound calls for various campaigns /li li Maintains a high level of performance standards with quality monitoring /li li Exhibits adherence to schedule and commitment to job /li li Displays flexibility with various working hours until 7:00P.M or longer as needed during certain times of the month or year when there are high call volumes /li li Demonstrates the ability to handle difficult customers and be able to de-escalate a caller when necessary /li li Proven problem solving skills to quickly and accurately identify, analyze problems or customer reported issues with strong attention to detail /li li Understands and translates basic invoice issues /li li Influences current workflow, without compromising government rules, to improve the customer experience /li li Obligated to meet department goals /li /ul
br br Applicants must have a High School diploma or GED, up to 1 year of previous inbound call center experience or a combination of education and experience br /span