IHG (InterContinental Hotels Group) is the world's largest hotel company by number of rooms. Among our nine brands (InterContinental, Kimpton Hotels, Hualuxe, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Even Hotels, Staybridge Suites, and Candlewood Suites) we have over 5,000 hotels in over 100 countries. We were recently named one of the top 100 employers in the United States by Fortune Magazine and a Wasatch Front Top Workplace by the Salt Lake Tribune. What's your passion? Whether you're into bowling, bird watching or ballet, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team in Salt Lake City office. We are seeking Customer Service Representatives to create great experiences with guests and hotels to support customer satisfaction and guest retention. This role maintains long term relationships to build trust and confidence through all contact channels and protects and supports brand image by being responsive to customer questions and concerns.