Customer Care Representative position in Harrisburg, PA!
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POST DATE 9/15/2016
END DATE 10/30/2016
JOB DESCRIPTIONspan A Fortune 500 Insurance company is looking for Customer Care Representatives' in their Harrisburg branch! br br B Job Description /B br B Customer Care Representatives' /B br B Hours: /B Need to be available for both shifts 8:30 - 5 AND 10:30 - 7 br B Pay: /B $15.26/hr br B Details: /B br •Provides strong customer service skills to internal and external customers and possesses the ability to think like a customer providing positive customer experiences br •Demonstrates strong communication skills including verbal, written and listening. This is necessary to demonstrate an understanding of what the customer is providing for information as well the ability to document various applications for tracking inquiries and audit purposes not limited to completing documents outlining issues for application adjustments br • Displays an ability to work with others effectively to meet business needs br • Demonstrates a high level of professionalism through tone and demeanor with all internal and external customers br • Exhibits ability to place outbound calls for various campaigns br • Maintains a high level of performance standards with quality monitoring br •Exhibits adherence to schedule and commitment to job br • Displays flexibility with various working hours until 7:00P.M or longer as needed during certain times of the month or year when there are high call volumes br • Demonstrates the ability to handle difficult customers and be able to de-escalate a caller when necessary br • Proven problem solving skills to quickly and accurately identify, analyze problems or customer reported issues with strong attention to detail br •Understands and translates basic invoice issues br •Influences current workflow, without compromising government rules, to improve the customer experience br •Obligated to meet department goals br br B Qualifications: /B br ul
li Applicants must have a High School diploma or GED, up to 1 year of previous inbound call center experience or a combination of education and experience, which would provide an equivalent background. /li li Spanish speaking preferred but not required. /li li Applicants must successfully pass a background check and drug screening. /li /ul