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Customer Care Specialist - Baltimore

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POST DATE 9/17/2016
END DATE 10/15/2016

Carestream Health, Inc. Baltimore, MD

Carestream Health, Inc.
Job Classification
Full Time
Company Ref #
Baltimore, MD
Entry Level (0 - 2 years)
Job Type
Less than High School
AJE Ref #


Carestream is seeking a Customer Care Specialist (CCS) for Johns Hopkins Health System is focused on providing primarily on site clinical applications support and software application IT customer on the Carestream Healthcare Information Solutions Vue Product Suite. The Customer Care Specialist requires the ability to identify root cause for reported customer issues and to provide appropriate rapid solutions to minimize customer downtime and maximize customer business continuance. This position will work out of JHHS facility for 40 hours per week and may require occasional overtime and travel to a customer off site locations.

* Work collaboratively with customer Radiologists, Cardiologists, clinical & administrative staff and IT staff, as well as, with Carestream Customer Care Level 3 and Level 4 experts to resolve all customer reported issues. Engage third party vendor support, as required, per standard operating procedures.

* Troubleshoot and facilitate the resolution of technical and application issues.

* Manage multiple technical issues with varying severity ensuring that cases are prioritized accordingly to severity/impact.
* Document in detail customer reported issues and corrective action taken to resolve problems reported.

Associates Degree


Carestream is an independent, worldwide provider of medical imaging systems and healthcare IT solutions; X-ray imaging systems for non-destructive testing; and precision contract coating services for a wide range of industrial, medical, electronic and other applications- all backed by a global service and support network.
We are passionately committed to doing whatever it takes to help our customers be successful. Our products are easy to use, highly reliable, and enable our customers to improve the quality and value of their products and services.
In today’s rapidly changing environment—where the mandate to provide better outcomes has never been greater—we add value by delivering personalized, affordable and practical options to help our customers advance.

Company Size:
5,001-10,000 Employees
Health Care
Social Media:
150 Verona Street
Rochester, NY 14608

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