Customer Care Specialist - Baltimore
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POST DATE 9/17/2016
END DATE 10/15/2016
Carestream Health, Inc.
JOB DESCRIPTIONCarestream is seeking a Customer Care Specialist (CCS) for Johns Hopkins Health System is focused on providing primarily on site clinical applications support and software application IT customer on the Carestream Healthcare Information Solutions Vue Product Suite. The Customer Care Specialist requires the ability to identify root cause for reported customer issues and to provide appropriate rapid solutions to minimize customer downtime and maximize customer business continuance. This position will work out of JHHS facility for 40 hours per week and may require occasional overtime and travel to a customer off site locations.
* Work collaboratively with customer Radiologists, Cardiologists, clinical & administrative staff and IT staff, as well as, with Carestream Customer Care Level 3 and Level 4 experts to resolve all customer reported issues. Engage third party vendor support, as required, per standard operating procedures.
* Troubleshoot and facilitate the resolution of technical and application issues.
* Manage multiple technical issues with varying severity ensuring that cases are prioritized accordingly to severity/impact.
* Document in detail customer reported issues and corrective action taken to resolve problems reported.