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Customer Care Specialist
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SOLARCITY employees are driven by our mission to provide clean energy to families across the U.S. and inspired to truly save the planet one home or business at a time. Beyond a welcoming atmosphere, SolarCity employees also work together to create an extremely positive and inspiring culture that brings in top talent, keeps drive and motivation high, and makes everyone excited to come to work each day. Do you want to be part of the SolarCity team? Apply today and join the movement!
The Customer Care Specialist is a challenging and rewarding role which presents the opportunity to engage with all of SolarCity s customers on a daily basis. The Customer Care Specialist is responsible for owning communications between SolarCity and our customers. This includes answering phone calls and/or responding to emails and explaining the solar installation process, designs, billing, monitoring system and interconnection procedures. The Customer Care Specialist is also responsible for assisting customers with activating their solar system over the phone, as well as maintaining our relationship through the entire contract term. Being a Customer Care Specialist at SolarCity presents the opportunity to work with all internal teams and stay current on exciting changes and announcements that affect our customers!
The Customer Care Specialist should have strong verbal communication, writing, follow up and problem solving skills and should be results oriented to deliver the customers expectations.
Answer phone or email inquiries from customers
Communicate with internal teams to improve SolarCity customer service
Provide Tier 1 technical support
Handle escalated customer inquiries including follow up and all communication
Answer questions regarding system performance, maintenance and billing
Assist customers with system activation over the phone
Additional duties required as needed
2 years of customer service experience, preferably in a call center environment
Ability to deal with 80-100 inquires per day via inbound/outbound phone calls and email
Ability to accurately type 45 words/minute
Ability to adapt in a fast pace changing environment
Ability to thrive in a busy call center environment
Strong computer skills (Excel, Word, Outlook and other Microsoft and related applications)
Knowledge of the construction/solar industry is strongly preferred
Excellent written and verbal communication skills required
Excellent customer service skills required
Ability to independently make decisions and solve problems
Ability to stay cool under pressure
Regular, reliable and predictable attendance required
Team player attitude a MUST!
Must be able to successfully pass a pre-employment criminal and reference screen
BENEFITS FOR FULL-TIME POSITIONS
Competitive compensation with many positions incentivized
Paid training with the nation s leader in solar power
Full benefits package including health, vision, and dental insurance
Attractive vacation, sick and holiday pay
401(k) savings plan for eligible positions
Employee referral program
Some positions eligible for equity
Career path opportunities for top performers
SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.