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Customer Care Specialist

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POST DATE 8/17/2016
END DATE 10/26/2016

SolarCity Salt Lake City, UT

Company
SolarCity
Job Classification
Full Time
Company Ref #
R-18698
AJE Ref #
575906912
Location
Salt Lake City, UT
Experience
Mid-Career (2 - 15 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
SOLARCITY employees are driven by our mission to provide clean energy to families across the U.S. and inspired to truly save the planet one home or business at a time. Beyond a welcoming atmosphere, SolarCity employees also work together to create an extremely positive and inspiring culture that brings in top talent, keeps drive and motivation high, and makes everyone excited to come to work each day. Do you want to be part of the SolarCity team? Apply today and join the movement!





JOB DESCRIPTION

OVERVIEW

The Customer Care Specialist is a challenging and rewarding role which presents the opportunity to engage with all of SolarCity s customers on a daily basis. The Customer Care Specialist is responsible for owning communications between SolarCity and our customers. This includes answering phone calls and/or responding to emails and explaining the solar installation process, designs, billing, monitoring system and interconnection procedures. The Customer Care Specialist is also responsible for assisting customers with activating their solar system over the phone, as well as maintaining our relationship through the entire contract term. Being a Customer Care Specialist at SolarCity presents the opportunity to work with all internal teams and stay current on exciting changes and announcements that affect our customers!

The Customer Care Specialist should have strong verbal communication, writing, follow up and problem solving skills and should be results oriented to deliver the customers expectations.

RESPONSIBILITIES

Answer phone or email inquiries from customers

Communicate with internal teams to improve SolarCity customer service

Provide Tier 1 technical support

Handle escalated customer inquiries including follow up and all communication

Answer questions regarding system performance, maintenance and billing

Assist customers with system activation over the phone

Additional duties required as needed

QUALIFICATIONS

2 years of customer service experience, preferably in a call center environment

Ability to deal with 80-100 inquires per day via inbound/outbound phone calls and email

Ability to accurately type 45 words/minute

Ability to adapt in a fast pace changing environment

Ability to thrive in a busy call center environment

Strong computer skills (Excel, Word, Outlook and other Microsoft and related applications)

Knowledge of the construction/solar industry is strongly preferred

Excellent written and verbal communication skills required

Excellent customer service skills required

Ability to independently make decisions and solve problems

Ability to stay cool under pressure

Regular, reliable and predictable attendance required

Team player attitude a MUST!

Must be able to successfully pass a pre-employment criminal and reference screen



BENEFITS FOR FULL-TIME POSITIONS

Competitive compensation with many positions incentivized

Paid training with the nation s leader in solar power

Full benefits package including health, vision, and dental insurance

Attractive vacation, sick and holiday pay

401(k) savings plan for eligible positions

Employee referral program

Some positions eligible for equity

Career path opportunities for top performers





SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.





SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.