Customer Engagement Specialist - ReqCode 16000EPE 9/11/2016
Field & Stream
JOB DESCRIPTIONAPPLY DescriptionDICK'S Sporting Goods is seeking a Customer Engagement Specialist to join our team! This position will support one of our locations that features both a DICK'S Sporting Goods and a Field & Stream store under the same roof. This unique shopping destination will offer the convenience of being able to purchase all sporting goods and outdoor needs at one time, in one location.
Every associate at DICK'S Sport Goods is united by a common thread - our PASSION for the sports we love. Associates joining our team have an opportunity to be part of a growing Fortune 500 company that makes lasting impact on our communities through sport and activity.
Customer Engagement Specialist Duties:
* Greet and engage each customer entering the store to determine their shopping needs; direct them to the appropriate area of the store based on their needs.
* Alert department associates to arriving customers and to their product interests; follow up to ensure that the customer arrived to the department and received assistance.
* Engage any customers leaving the store without product to ensure they received good service and to determine if there is anything further that can be done to help them obtain the merchandise they are seeking.
* Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws and guidelines of external governing entities, including those of the Federal ATF.
* As business needs arise, other tasks may become necessary.
QualificationsSuccess Profile :
* Flexible availability - including nights, weekend, and holidays
* Ability to provide outstanding customer service
* Passion for the outdoors
* Ability to meet Federal requirements for handling and processing firearm transactions
Click HERE to review our Rewards & Benefits Information
Candidates seeking employment with DICK'S Sporting Goods should be prepared to successfully complete a pre-employment background check prior to beginning employment.
DICK'S Sporting Goods is an Equal Opportunity Employer.
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