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Customer Experience Specialist - Part-Time

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POST DATE 9/14/2016
END DATE 11/16/2016

Chegg Inc. Portland, OR

Company
Chegg Inc.
Job Classification
Part Time
Company Ref #
CHEGA0056271
AJE Ref #
576168136
Location
Portland, OR
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

APPLY
Position Summary

Customer Experience Specialist - Part-Time
Student Advocacy | Portland, OR, United States

The Role: We are looking for dynamic, part-time customer service professionals to join our Student Advocacy Team. You ll be responsible for responding to any customer needs, identifying and resolving issues, providing proactive communication and promoting an exceptional experience among our students and parents.

Shifts - Fri, Sat, Sun OR Sat, Sun, Mon - 8 hours a day.

Position is based in our Portland, Oregon office.

The ideal candidate has a student first mindset, is a highly effective communicator, a fantastic problem-solver with exceptional people skills who thrives in a fast-paced environment and is extremely organized, patient, and diligent.

Responsibilities:

* Provide friendly, professional and efficient service via inbound/outbound calls, live chat and or emails to ensure all issues are resolved quickly

* Address concerns through resourceful troubleshooting and research

* Consistently deliver an exceptional experience and achieve metric goals proactively and independently with minimal direction and support

* Be a team player by staying positive in the face of challenges

* Stay up to date with and follow on-going process, product and policy changes

* Promote the culture, values and mission of Chegg and act as a student advocate

* Works closely with the entire Student Advocacy Team to report user feedback and issues as they arise

Requirements:

* BA or BS degree (or equivalent work experience)

* Excellent written and verbal communication skills

* Ability to actively listen, understand and summarize with clarity and simplicity in a genuine manner

* Track record of exceptional problem solving and conflict resolutions

* Patient, organized and ability to multi-task

* Flexible and willing to adapt as new challenges arise

* Technical aptitude and the ability to pick up new technology quickly

* Ability to work effectively within a team environment as well as independently

* Ability to build rapport and relate well to a diverse group of students and parents. Use diplomacy and tact to mediate high-tension situations.

* Genuinely care about people and are eager and ready to help under any circumstance

Nice-to-haves:

* Previous customer service experience within a call center

* Familiarity with ticketing systems

About Chegg:

As the leading student-first connected learning platform, Chegg's Student Hub makes higher education more affordable and more accessible, all while improving student outcomes. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG and has 900+ employees with offices in Santa Clara, San Francisco, Portland, New York, Provo, Atlanta, Israel, and Ukraine and trades on the NYSE under the symbol CHGG. Chegg Student Hub Services Include: Chegg Study, Chegg Tutoring, Careers Search, Internship Admissions, and College Admissions.

Life at Chegg: https://www.youtube.com/watch*v=YYHnkwiD7Oo

Chegg Benefits: http://www.chegg.com/jobs/benefits
Chegg for Good: http://blog.chegg.com/category/chegg-for-good/

Glassdoor Best Places to Work 2015: http://bit.ly/GDBPTW

Chegg UX Design Page: http://www.cheggux.com/



For more information, visit www.chegg.com

Chegg is an equal opportunity employer



REQUISITION NUMBER: 1956