Customer Experience Specialist - Seattle 9/2/2016

AppleOne Seattle, WA

Company
AppleOne
Job Classification
Full Time
Company Ref #
23171082.1184
AJE Ref #
576068690
Location
Seattle, WA
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place! With a constantly growing customer base, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding.

As a Customer Experience Specialist you?re bringing your expertise to a best-in-class organization that is focused on delivering quality service to our customers.

Responsibilities include:

? Effectively promote awareness of products/services by recommending products & services to our customers

? Incoming call center environment receiving approximately 40 ? 60 calls per day; Sitting at a computer wearing a headset for the duration of your shift

? Goal oriented environment ? performance based on service quality, product and service, schedule adherence, productivity, and availability (NO late hours, no weekends!)

? Position requires confidence, job knowledge and ability to utilize available resources to provide excellent customer service

? Assist customers with questions and concerns

- Ability to handle upset/irate customers in a busy, high volume call center environment


Qualifications

Exceptional candidates will possess:
?A passion for helping people
?The ability to multi-task: work with customer information on a computer and address their needs at the same time
?The confidence, job knowledge, and ability to utilize available resources to provide excellent customer service
?1+ years of customer service experience
?Excellent written/verbal/computer skills
?Enjoy a fast-paced, challenging team environment
?Comfortable in a structured, goal oriented environment
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.