Customer Programs Lead, Copy and Print (Signal Hill, CA)
Responsibilities:The position of 'Lead - CPD Customer Programs' is responsible for the program build-out, management and maintenance for CPD's highest level BSD accounts and online vertical markets. This position is responsible for building & executing complex customer solutions that frequently entail the deployment of sophisticated online, web-to-print technologies, and fulfillment programs that add significant value to CPD Solutions. The 'Lead - CPD Customer Programs' works day-to-day in an advisory capacity directly with Customers' Marketing, E-Commerce, Operations, and Technology Teams to ensure successful development, deployment, and execution of complex web-to-print campaigns. This position requires frequent and face-to-face contact with key clients and the intricate components of the programs.
In addition, this individual project manages the activities of Customer Program Specialists, Outsource Services Team Members, and RPC Digital Production Teams to ensure that complex customer programs achieve the desired levels of customer satisfaction. This position monitors and reports directly to Customers' and CPD's senior leadership on the ongoing performance of all Office Depot Print & Services Solutions.
This position will design, implement and project manage customer programs using various tools within the Office Depot framework, inclusive of Web-to-Print and ODNet Production Quality Assurance Applications. Frequent management of key vendor resources will be required, as will ongoing partnership with internal Office Depot E-Commerce and IT Resources.
Qualifications:Bachelors Degree and minimum 5-7 years of related experience.
Other Information:- Strong E-Commerce Experieince
- Professional level presentation skills
- Excellent verbal and written communication skills
- Graphics Communications and Design Skills
- Demonstrable Project Management Skills
- Organizational / Time Management
- Strong Data and Database Management Skills
- Demonstrated leadership responsibility for large-scale Customer Programs
- production fulfillment systems and applications
- 3-5 years graphic communications industry experience with an emphasis on Web-to-Print Technology Applications
- In depth knowledge of online order management, sourcing, and
- Six Sigma or Lean Document Certifications (preferred)
- Responsible for CPD Field Support (communication, process, procedure and systems)
- Experience in high SKU industries, systems sales and service driven strategies.
- Understanding of advanced programs such as:
In Design, XMPie, etc …
- Understanding of key Graphics Communications Design Apps
- Strong MS Office Skills Pay, Benefits and Work Schedule:Office Depot offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
Equal Employment Opportunity:Office Depot is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identify or expression, sexual orientation or any other characteristic protected by law.