Customer Service - Little Rock

Job Duties:

Conduct sales and promotion calls to customers and develop positive working relationships, continual knowledge of new, promotional, and current product lines and
Build effective working relationships with customers.

Process special orders as requested. Continuously meet customer expectations. Provide telephone coverage for incoming customer calls. Assist customer with stock and price checks, placing orders and confirm freight charges as needed.

Manage customer credits for new returns (stock adjustments), warranty/defective, shipping shortages, billing errors, freight, product changeover, core returns and labor claims.

Received regular and weekly stock orders from customer via telephone, facsimile, and email. Key orders into ADIS system. Orders received electronically with the wrong line code are re-keyed.

Manage return request process for customer providing RGA and ordering boxes as needed.

Handle miscellaneous customer requests in a professional and timely manner.

Research invoices when necessary to address customer concerns and resolve discrepancies.

Invoice customer for drop-shipments from suppliers.

Keep record of all promotional sales for management review

Run end of day reports and make exception corrections

Preferred Qualifications:

High School diploma or GED required. Completion of a four-year college or university with a Bachelor's Degree preferred. An equivalent combination of education and experience will satisfy these requirements.

Previous sales experience a plus. Candidate will convey professionalism at all times. Candidate must display strong selling skills. Must be detailed oriented and highly organized.



To apply please go to www.adeccousa.com. A resume is required with the application.

Must be able to pass a detailed drug screen and background.