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Customer Relations Manager

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POST DATE 9/10/2016
END DATE 10/20/2016

Superior Group Amherst, NY

Amherst, NY
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Bachelors Degree


We are a world leader in the testing, inspection and certification industry for the global consumer, electrical, wireless and automotive markets. A trusted brand made of talented men and women worldwide. To reach our ambition, attracting new talents and developing our people are key success factors. We welcome every year around 10,000 people for a range of technical, managerial and support positions all over the world. We aim to recruit, develop and retain the best people by offering rewarding jobs and opportunities to grow professionally. And there are many good reasons to join us.

Title: Customer Relationship Manager

Position Summary: To build relationships of such high quality that those relationships create client promoters within their client and within their suppliers to fuel growth. This will be accomplished by working with a variety of departments within the client including but not limited to their QA, regulatory compliance, logistics, legal, product development, and buying/merchant teams. Active engagement within the supply chains of the client working with their agents, vendors and factories.

Objective: To manage client relationships and achieve sales goals while assuring optimal operational performance. To increase the number of customer promoters, reduce the number of detractors and contribute to the mutually beneficial client/service provider relationship.

Major Roles & Responsibilities:

Execute planning, organizing and managing information and resources to successfully manage client request.
Responsible for the communication between key accounts and client's worldwide laboratories.
Assist with the development, implementation and maintenance of client documentation, SOPs, QA protocols/standards, and compliance with policies, procedures and standards.
Define the client's compliance, safety and quality testings relating to their consumer products.
Update regulatory or program changes, monitor, identify and communicate risk or opportunities based on the health of the account.
Analyze program data/client performance measurements to call out trends, note inconsistencies and highlight areas for improvement.
Provide continuous improvement of client programs in terms of efficiency and effectiveness.
Use knowledge of client non-technical program requirements to benchmark program against other clients.
Analyze data comparisons to standardize and improve the efficiency and effectiveness of client programs.
Ensure accurate and delivery of services, protocol development, technical questions, research, process questions and follow-up.
Interpret technical information and translate into common terminology.
Provide feedback to client operations and technical services processes to optimize effectiveness.

Knowledge, Skills and Abilities:

Strong analytical, problem solving, attention to detail and process improvement skills.
Work well under pressure, handle crisis situations, and balance several tasks simultaneously.
Excellent interpersonal and communication skills to work with a cross-cultural workforce and client base.
Strong business acumen, forecasting sales, and evaluating customer needs.
Proficiency in MS Office and Lotus Notes.

Experience and Educational requirements:

4 year degree in a related field, MBA degree is preferred.
2 - 5+ years cumulative experience with high level client administration.

Go Beyond.
EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.
- See more at:
Go Beyond.
EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.


Superior Technical Resources, Inc. provides staff augmentation, direct placement, and outsourced human resource solutions. It offers a range of staffing services, including contract staffing, direct hire, pay rolling services, onsite staffing, and Web-based vendor management programs, as well as Web-enabled automated managed service programs in engineering, design, drafting, finance, human resources, management, information technology, and other professional/technical disciplines.

The company serves aircraft/aerospace, computer, electronics, manufacturing, semiconductor, software, telecommunications, and utilities sectors.