Customer Relations Manager CRM
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Our customer is looking for a Customer Relationship Manage to analyze Design, Implementation, Go-Live within MS Dynamics CRM. Leverage understanding of CRM systems to drive technical improvements and identify areas for process development. CRM application requirements definition and design. Test functionality developed by the implementation team against business requirements. Support and drive change process and communication . Coordinate and contribute to end-user training, including creation of user documentation and training materials . Prepare technical specifications for customizations required during a Dynamics CRM implementation. Leverage understanding of CRM solutions in order to recommend and implement 3rd party add-on solutions. Hands-on configuration of MS Dynamics CRM. Provide pre-go-live and post-go-live end-user support and training. Provide pre-sales support to the customer account manager for prospective CRM clients. Perform system administrator function of the MS Dynamics CRM application. Responsible for maintaining functional areas of contacts / relationship, accounts, opportunities, dashboards and reports.(Requirements) Bachelor degree in business, Marketing or IT Field is needed. 2+ years of strong operational experience with MS Dynamics required. Microsoft Dynamics CRM administrator certification a strong plus. Experience in Agile is desired.
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