Customer Relationship Support/Analyst

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POST DATE 8/14/2016
END DATE 11/12/2016

Ajilon Professional Staffing Indianapolis, IN

Company
Ajilon Professional Staffing
Job Classification
Full Time
Company Ref #
23096466.16638454
AJE Ref #
575880841
Location
Indianapolis, IN
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

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span span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' We are actively seeking an experienced Customer Relationship Support Analyst for a 2 year contract job. You will be responsible for analyzing call information, and aid in determining metrics for representatives to meet on a regular basis. Experience in call quality and analysis required. The ideal candidate will possess a bachelor’s degree, and a minimum three years’ experience in call center analysis role. The hours you would be working for this job is Monday-Friday 8am-5pm. br   br Responsibilities for this Job: /span br ul
li Work with Project Members to insure timely completion of Projects /li li Create/Maintain CRM Software information /li li Support/Coach and Train CRM users /li li Organize team conference calls to discuss and determine challenges and areas of improvement /li li Analyze and measure metrics /li li Partner with Contact Center Leads to ensure CRMs have necessary skills and training to support business functionality. /li /ul
Requirements for this job: br ul
li Bachelor’s Degree from 4 year University required. /li li Minimum 3 years customer service call center experience /li li Ability to Multi-task /li li Experience in analytics highly preferred /li li Strong Verbal and Written Communication Skills /li /ul
span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;'   br To apply for this Customer Relationship Support Analyst job, or similar jobs,  click “apply” or visit www.ajilon.com. br   br /span br /span