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Customer Sales & Serv Rep

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POST DATE 9/16/2016
END DATE 10/12/2016

Applied Industrial Technologies Fort Wayne, IN

Fort Wayne, IN
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


Customer service professionals--don't pass up this opportunity for a great new job with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. Join our team at Applied Industrial Technologies! In partnership with more than 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative, efficient, and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. We are currently seeking an experienced Customer Service Representative to help us to maintain that commitment as we continue to grow.

In this position, you will join a tight-knit team that serves loyal, long-term customers via inbound calls and builds established business relationships. You will be assisting not just with product orders and questions, but also with finding solutions to more complex matters such as equipment breakdowns. As we believe in developing our employees through ongoing training and promoting from within, this is a great starting point from which to grow toward a sales or management career. If you enjoy the challenge of finding just the right part or the right solution to fulfill a customer's needs, and you have the background we're looking for, we want to talk with you!

Customer Service Representative (Industrial Distribution Sales)

As a Customer Service Representative, you will provide customers with expert assistance to a wide variety of questions and problems. Unlike with most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands-on duties that will require mechanical aptitude.

Your specific duties in this role will include:

* Assisting customers by phone and in person at our facility

* Helping customers get the parts they need

* Interacting extensively with customers to clarify their needs, research, and recommend parts

* Meeting or exceeding monthly sales goals while increasing customer satisfaction

* Providing quotes

* Taking orders

* Providing post order service

* Physically measuring specs on a wide variety of parts


As a Customer Service Representative, you must be self-motivated and driven by a desire to exceed expectations. You should also have strong prioritization and multitasking skills as well as a sense of urgency regarding customer follow-ups. It is also important that you display excellent verbal and written communication and interpersonal skills as well as the ability to establish rapport and build solid relationships with a wide variety of customers.

Specific qualifications for the role include:

* Minimum 6 months of customer service experience

* Mechanical and mathematical aptitude

* Excellent telephone skills

* Ability and desire to learn new systems and processes quickly

* Ability to use calipers to measure specs on a wide variety of parts

* Strong computer skills, particularly Excel

* High school diploma or equivalent

* Valid driver's license and clean driving record (MVR)

* SAP experience, strongly preferred

* Knowledge of industrial distribution products and hydraulics, preferred

* Customer Service Representative (Industrial Distribution Sales)

Applied Industrial Technologies (NYSE: AIT) is a leading industrial distributor that offers more than five million parts to serve the needs of MRO and OEM customers in virtually every industry. In addition, Applied provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers maintenance training and inventory management solutions that provide added value to our customers.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

If you need accommodation for any part of the employment process because of a disability, please send an email to or call 216-426-4776 to let us know the nature of your request.