Customer Service Account Specialist

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POST DATE 9/3/2016
END DATE 10/8/2016

TE Connectivity Middletown, PA

Middletown, PA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree



Customer Service Account Specialist

Harrisburg, PA

$35,000 - $42,000 + Benefits & Bonus (negotiable on experience)

The Aerospace Defense and Marine (AD&M) business of TE Connectivity are leaders in the development and engineering of a comprehensive portfolio of contactors, relays, sensors, fiber optics, wires, cables, antennas, circuit protectors and moldings for harsh environments. We have a global customer base with over 6,000 employees to deliver a broad range of solutions.

We are seeking a Customer Service Account Specialist for our Customer Service Department in Middletown, PA. This is a key position responsible for establishing and maintaining a Customer business relationship to provide total Customer Satisfaction and increase sales through your daily interactions with customers. Additionally, the Customer Service Account Specialist serves as the primary point of contact for the Customer and is the liaison between the Customer and all internal points of contact.



* Build and maintain strong business relationships with customers to drive an exceptional customer experience ideally with a focused effort on strengthening customer relationships by acting as a liaison between customer and any internal points of contact.

* Independently, or as a team member, investigate and resolve customer issues (e.g., delivery, price, quality).

* Identify and drive corrective actions and improvement projects that will raise customer satisfaction levels

* Process customer orders/changes according to established department policies and procedures in a timely and accurate way

* Analyze, identify, and share key customer insights through monthly reporting with internal partners to facilitate decisions on business processes, rules formulations or modifications, product enhancements, and market opportunities.


* Due to ITAR restrictions, US citizenship or permanent residency is Required to apply for this position.

* Strong interpersonal skills and ability to consistently demonstrate working in a team

* Bachelor s degree strongly preferred and/or minimum 3 years experience in Customer Service role

* Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)

* Ability to work with all levels within the organization

* A process improvement focus that includes time management, attention to detail and organizational skills

* Excellent interpersonal and communication skills

We offer an environment where teamwork, innovation, integrity and accountability are valued. As a growing global company there are opportunities to enhance your career, we have excellent benefits and bonus schemes and we will train you on what you need to know to do the job including SAP and Supply Chain.

At TE, we believe in unleashing people s potential. We have Employee Resource Groups (Women In Networking, ALIGN LGBTQ, Young Professionals, etc.) to support and promote a diverse workplace and a culture of inclusion for the development of different perspectives, styles and ideas. By doing this, we are consistently recognized by Thomson Reuters as one of the Top 100 Innovators as well as deemed one of the world s most ethical companies by Ethisphere.